What are the responsibilities and job description for the Client Success Specialist position at Live Life Healthy LLC?
About Company:
Live Life Healthy (LLH) saw what was happening in industries like hospitality, staffing, and home healthcare. Part-time and temporary workers were left behind. Employers wanted to help but couldn’t afford traditional benefits for everyone. And rising costs were making things worse for everyone.
LLH Healthcare was built to solve both sides of the problem and provide basic healthcare to the under insured. We created a compliant, zero out-of-pocket solution that serves the whole workforce and strengthens the bottom line.
LLH Healthcare is dedicated to providing high-quality, client-focused benefit solutions that improve organizational outcomes and employee well-being. We foster a culture of innovation, collaboration, and integrity and seek team members who share our commitment to excellence.
About the Role:
The Client Success Specialist in our business plays a pivotal role in managing relationships with large and key accounts across the United States. This position is responsible for maintaining and servicing current clients and new clients as they are onboarded onto our product. The successful candidate will act as the primary liaison between the company and its clients, ensuring that client needs are met with our benefits program offerings. By leveraging deep industry knowledge and strategic account development, the Account Manager will contribute significantly to revenue growth and market presence. Ultimately, this role demands a proactive approach to account management to foster long-term partnerships and achieve business objectives of maintaining a satisfied client.
Minimum Qualifications:
- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- Minimum of 1 year experience in account management within insurance industry.
- Proven track record managing large and key accounts.
- Excellent communication, negotiation, and interpersonal skills.
Preferred Qualifications:
- Experience with CRM software such as Salesforce.
- Demonstrated ability to work cross-functionally in a matrixed organization.
- Knowledge of regulatory compliance and risk management in finance and insurance.
- Prior experience in inside sales roles with a focus on consultative selling.
Responsibilities:
- Manage and nurture relationships with large and key customer accounts to ensure high levels of satisfaction and retention.
- Collaborate with internal teams including sales, implementations and service center as needed.
- Conduct regular account reviews, prepare reports on account status, and report any substantial changes in product utilization of your client group.
- Utilize available tools to track account activity, sales pipeline, and customer interactions effectively.
Skills:
The required skills such as managing large and key accounts are essential for maintaining and growing strategic client relationships, ensuring that client needs are met with precision and professionalism. Expertise in customer accounts and account development supports the creation of tailored financial solutions that align with client objectives and industry standards. Inside sales skills are utilized daily to engage clients proactively, manage pipelines, and close deals efficiently.
Salary : $55,000 - $65,000