Spa Assistant Manager

Min Compensation

USD $45,576.00/Yr.

Max Compensation

USD $62,863.00/Yr.

Overview

Why We Need Your Talents:

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa. This role helps maintain high standards in guest service, staff support, front desk procedures, scheduling, inventory control, and facility readiness. The Assistant Spa Manager also serves as a liaison between guests and spa team members to ensure a seamless, welcoming, and professional environment. This position will assist in driving team performance and spa profitability while upholding the Live! Casino

• Hotel core service values.
  
  

Responsibilities

Where You'll Make an Impact:

Guest Services & Operations

• Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
• Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
• Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
• Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
• Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.
  
  

Team Support & Leadership

• Serve as a supervisor on duty when the Spa Manager is not present.
• Provide training and support to front desk and service team members.
• Communicate daily expectations, service goals, and updates to the team.
• Help coordinate shift coverage and staff schedules.
• Contribute to staff communication and record-keeping (e.g., logbook, memos).
  
  

Administrative & Facility Support

• Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
• Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
• Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
• Support marketing initiatives and promotional efforts as directed by the Spa Manager.
• Ensure adherence to spa policies, procedures, and company standards.
  
  

Other Duties

• Represent the spa at community events when needed.
• Perform all other duties as assigned.
  
  

Skills To Help You Succeed

• Strong customer service and interpersonal skills.
• Leadership ability with a collaborative, hands-on approach.
• Detail-oriented, highly organized, and proactive problem solver.
• Comfortable handling money and processing transactions.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.
• Familiarity with spa booking systems and standard office software.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods and lift up to 25 lbs.
  
  

Qualifications

Must-Haves:

• High School Diploma or GED required, college coursework or degree in Hospitality, Business, or a related field preferred.
• 2 years of customer service or spa/hospitality experience required.
• Previous experience in a supervisory or leadership role is a plus.
• Knowledge of spa services and luxury service standards is preferred.
• Must be able to obtain and maintain a gaming license as mandated by the Maryland Lottery & Gaming Control Agency.
  
  

Physical Requirements

• Must be able to stand for extended periods.
• Occasional bending, lifting, and reaching required.
• Light work: exerting up to 25 pounds of force occasionally.
• May be exposed to noise and mechanical hazards.
• Must be able to operate a computer, calculator, phone, and office supplies.
  
  

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts
  

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.