What are the responsibilities and job description for the Guest Service Supervisor - Greensburg position at Live! Casino & Hotel Maryland?
Overview
Why We Need Your Talents:
Oversees the shift and Guest Service team members consistent with internal controls, policies and procedures while ensuring service standards are consistently met.
Responsibilities
Where You'll Make an Impact:
Qualifications
Why We Need Your Talents:
Oversees the shift and Guest Service team members consistent with internal controls, policies and procedures while ensuring service standards are consistently met.
Responsibilities
Where You'll Make an Impact:
- Supervises and leads Guest Service Representatives on assigned shift.
- Ensure the guest experience is flawless on the slot floor and Live! rewards desk while proactively communicating and coordinating with all department to solve service, technical and operational problems.
- Assists with the planning, set up and execution of contests and promotions, while taking ownership for the success for the marketing event.
- Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
- Responds to guest issues, concerns and complaints in a courteous manner consistent with guestservice standards.
- Writes and submits shift and other reports required to document shift activity.
- Ensures cross shift communication is consistent and accurate.
- Complies with all internal controls and procedures related to departmental operations.
- Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Ability to extend complementary services in accordance with the approved comp matrix.
- Ability to extend complimentaries in accordance with the property comp matrix.
- Performs other duties as assigned.
- Excellent customer service and interpersonal skills.
- The ability to motivate staff through a teamwork approach.
- Proven leadership skills that include delegating as needed.
- Ability to communicate with team members and guests.
- Excellent communication skills, both written and oral.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
Qualifications
- High scho ol diploma , GE D or equivalent work e xperience in cas ino customer s ervice environment .
- Ability and energy to move about it with a true sense of urgency.
- Standing 20%
- Walking 55%
- Sitting 25%
- Keyboarding 20% - includes the use of handheld devices while on the casino floor.
- Use of going up and down stairs multiple times per day and elevators.
- 24/7 high energy casino and entertainment space and approximately 600 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Available to work flexible shifts, weekends and holidays