Solution Consultant (Sales Engineer)

Full-time | Remote - US | Reports to Chief Sales Officer | Travel: Frequent business travel

About LIV

Life Safety Inspection Vault (LIV) is a leading innovator in fire safety and compliance software solutions. Our flagship Inspection, Testing, and Maintenance (ITM) platform empowers fire departments, businesses, and third-party inspectors across the United States to streamline fire safety compliance. By offering real-time tracking, automation, and collaborative tools, LIV simplifies risk assessments, inspection reporting, and regulatory compliance management. Our mission is to enhance safety, reduce fire-related risks, and provide a seamless, technology-driven approach to protecting lives and properties. With a commitment to excellence, LIV is focused on transforming how cities and towns manage fire safety standards nationwide. To learn more, visit www.livsafe.com

About The Role

LIV is looking for a tech-savvy Solution Consultant (Sales Engineer) to help sell LIV’s ITM and compliance platform to fire departments, public safety agencies and Authorities Having Jurisdiction (AHJs). The LIV Solution Consultant serves as a product expert who bridges the gap between sales teams and customers by demonstrating our products, matching capabilities to AHJ requirements, answering product and technical questions, and helping customers understand how our solution fits their environment. The Solution Consultant will partner closely with Account Executives throughout the sales cycle to understand customer needs, tailor presentations, address technical requirements, and successfully close deals.

All candidates must have strong technical skills and deep experience with fire and/or public safety software applications. Candidates should have deep experience in one of the following positions or backgrounds:

• Experience working in the fire service at an AHJ or fire department, preferably in fire prevention. Ideal candidates with this background have deep experience with technology and fire safety software applications
• Experience working at technical pre-sales, product management or another product/-tech-centric role at a SaaS or GovTech company that provides fire service and public safety software solutions
  
  

Responsibilities

• Partner with Sales to serve as product expert in sales cycles and engage with prospective customers to understand their requirements, workflows, and challenges
• Lead product demonstrations and solution discussions tailored to fire departments and AHJs
• Serve as a LIV product expert with the ability to present the platform to a range of stakeholders
• Answer technical questions related to product functionality, integrations, and system capabilities
• Coordinate any follow-up on product-related and technology questions
• Deliver product demonstrations aligned to customer requirements and use cases. Prepare and configure custom demos as needed
• Support Proof of Concepts (PoCs), pilots, or technical validations if required
• Manage the RFP response process and maintain library of updated RFP content
• Help position LIV as a trusted partner within the fire prevention and compliance community
• Apply your understanding of fire service and public safety technologies to convey LIV’s value in a way that resonates with both operational users and leadership stakeholders
• Travel for and participate in customer meetings and industry. Build relationships with fire service professionals, prevention leaders, and public safety stakeholders
• Maintain strong product knowledge, including new features and roadmap updates. Stay current on industry trends, regulations, and evolving best practices
• Partner with Product and internal teams to share customer feedback and influence ongoing development
  
  

Skills, Experience & Qualifications

• 5 years’ experience working in either the fire service at a fire department, preferably in fire prevention OR in technical pre-sales, product management or another product/-tech-centric role at a SaaS or GovTech company that provides fire service and public safety software solutions
• Proven technical aptitude and deep experience with fire safety software applications
• Ability to understand customer requirements, identify challenges, and translate them into practical, solution-oriented approaches
• Strong presentation and communication skills, including the ability to prepare and lead engaging product demonstrations for wide range of stakeholders
• Ability to handle technical questions and objections in real time. Familiarity with SaaS platforms and integrations (APIs, data workflows, etc.) is required
• Ability and comfort to work cross-functionally in a fast-paced environment
• Familiarity with fire prevention operations, including inspections (including third-party inspections), permitting, code enforcement, and compliance workflows
• Experience using CRM tools (such as Salesforce, HubSpot etc.) is valued.Willingness to travel for customer meetings and industry events (25 %)
• Interest in working in a fast-growing, mission-driven software company focused on improving public safety outcomes
  
  

Why LIV

• Mission-driven work that directly impacts community safety
• High-growth environment with real ownership and visibility
• Collaborative, low-ego team focused on execution and continuous improvement
• Opportunity to shape how Customer Experience is built and scaled
• Remote-first culture with flexibility
  
  

Compensation & Benefits

• Competitive compensation and performance-based incentives
• Comprehensive benefits, including healthcare, 401(k), and generous PTO
• Opportunities for professional growth and development
• The opportunity to make a measurable impact in protecting communities nationwide