Facilities and Office Services Coordinator

Little, a diverse and transdisciplinary professional design firm, is seeking a Facilities and Office Services Coordinator with a positive, collaborative work style in our Charlotte, NC office. 

This is a position that is critical to the experience of both employees and visitors to our office and is an ideal role for individuals who thrive on details and take ownership over providing a high level of customer service. We’re looking for someone who takes pride in providing exceptional, thoughtful support to our professionals with the highest level of professionalism.

This role is required to be in the office 100% of the time during our normal business hours of 8:00 am to 5:00 pm. 

ESSENTIAL JOB FUNCTIONS

Responsibilities:

• Guide and assist staff in all facilities and office service-related matters with a high level of customer service
• Manage day-to-day operations of the office and troubleshoot issues, including supplies replenishment in copy rooms, breakrooms, and mailroom
• Handle all incoming and outgoing mail, UPS and FedEx packages. Distribute mail accordingly and deliver packages to staff throughout the office.
• Run and empty the dishwashers, oftentimes multiple times per day
• Restock coffee machines and tea supplies daily and schedule maintenance as needed
• Service all copy machines and plotters on a daily basis. Assist staff with trouble shooting when needed and contact service technicians as required
• Take great pride in the overall presentation and function of the office. Maintain, organize, and refresh shared spaces as needed including conference rooms, storage closets, shared spaces, and breakrooms
• Assist with coordinating events as needed, including set up and clean up afterwards
• Assist with coordinating meetings for various departments including setting up catered lunches, providing drink carts, and organizing conference rooms
• Learn conference room AV systems and assist with set up as needed
• Assist with the shipping of material samples and overall maintenance of the materials library
• Assist with submitting work orders, interfacing with building management, and communicating with the parking deck. Serve as backup in activating and replacing employee access cards as needed.
• Provide front desk coverage when the Office Operations Coordinator is unavailable.

 QUALIFICATIONS

Skills:

• A passion for Little’s culture and delivering and creating a remarkable experience for employees, clients, and guests
• Strong interpersonal skills and the ability to build relationships with a wide variety of stakeholders
• Strong attention to detail
• Ability to prioritize and handle multiple tasks simultaneously, and to shift gears quickly when needed
• Ability to solve problems creatively and with a strong sense of urgency, while maintaining a calm and professional demeanor
• Self-motivated, resourceful, and has a high level of personal responsibility and initiative
• Ability to anticipate needs ahead of time and plan several steps ahead

Approach to Work:

• Strong customer service mindset
• Team player – highly reliable, collaborative, strong work-ethic and willingness to respond positively to feedback
• Takes ownership of and has great pride in the “behind the scenes” of the office and ensuring the physical space is organized, clean, and well maintained
• Has a strong spirit of flexibility knowing that each day at the office may look different
• High level of professionalism
• Willingness to ask questions

Demonstrated Experience:

• 5 years office administration and facilities experience

• Proficiency in MS Office Suite and tech savvy a plus, but not required
• Experience with phone systems, video conferencing, mailing and room reservation systems

 Why Little:

Little is a place where you'll be surrounded by colleagues with diverse expertise, backgrounds, generations, talents, experiences, and passions. If you ask our employees what keeps them excited about coming to work each day, they'll tell you—it's the people. It’s also our culture and the opportunity to help shape a better future through our work. We embrace a culture of teaching and learning through cross-mentoring that spans generations, disciplines, and interests. We strive to give everyone exposure to the broadest possible range of experiences.  We care deeply about our clients and each other, and we work to spark creativity and excitement in everyone around us.  Curious what it’s like to work at Little? Check out our video!  https://vimeo.com/851727160/a5897aa234

 To be considered for this opportunity, please submit your resume and cover letter for review.  

 Little is an equal opportunity employer. In accordance with anti-discrimination law, Little prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation national origin, genetics, disability status, age, protected veteran status, or any other characteristic protected by law. Little is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact careers@littleonline.com or a member of our HR Team.