What are the responsibilities and job description for the School Dental CSR position at Little River Medical Center?
School Dental Customer Service Representative (CSR)
POSITION SUMMARY
The Dental Receptionist is responsible for answering phones, scheduling appointments, registration of patients, collection of patient payments, placing reminder calls for dental patients, for confirming appointments and other receptionist duties as requested including maintaining supplies.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets patients, staff and visitors in a pleasant, professional manner.
- Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.
- Daily appointment scheduling, answers incoming calls, makes patient appointment reminder calls, retrieval of medical records.
- Maintains a neat/well organized work area.
- Responsible for maintaining an adequate amount of supplies.
- Registers and/or updates patient demographic information into the patients accounting system on a daily basis.
- Enters patient encounter data (charges) into the patient accounting system at the end of the patient visit on a daily basis.
- Collects and enters patient payments (advance payments and payments on account - POA) into the patient accounting system on a daily basis.
- Maintains an accurate daily patient activity roster which includes a record of scheduled, no-show, re-scheduled and canceled patient appointments and provides a monthly activity report to the supervisor.
- Reconciles, on a daily basis, total charges and total collections entered to the patient accounting system to actual cash collection and patient encounter forms, prepares daily bank deposit.
- Certification and/or recertification of patients who qualify for sliding fee (SFS) based upon established criteria.
- Responsible for insurance billing for dentist and hygienist.
- Pre-certification/authorization - ensure obtained and faxed/mailed to carrier as required.
- Responsible for verifying insurance prior to appointment or during visit for payment coverage.
- Ability to accurately perform arithmetic tasks.
- Ability to display flexibility as patient flow changes.
- Attends all in-service trainings as required.
- Responsible for ordering administrative dental supplies.
- Maintains patient confidentiality at all times.
- Maintains Center confidentiality and Code of Compliance per policy.
- Performs other duties, as assigned, which may be fill-in for medical receptionist or other dental receptionist at other offices.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High school diploma or GED and/or a graduate of an approved dental program.
- Typing, secretarial, bookkeeping, good verbal and communication skills.
- Experience as medical or dental receptionist and knowledge of dental insurance.
TRAVEL:
THIS POSITION WILL REQUIRE TRAVEL BETWEEN HORRY AND GEORGETOWN COUNTY
LRMC offers benefits such as:
- Medical, Vision & Dental insurance.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.