What are the responsibilities and job description for the Information Technology Support Tech Level 1 position at Little River Medical Center?
Information Technology Support Tech Level 1
POSITION SUMMARY
This individual will provide computer, printer, and scanner support, assist with project implementation and perform IT functions as described below.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responds to IT help desk tickets and phone requests to correct printing, scanning, password, and other level 1 issues.
- Escalate any tickets beyond Level 1 support to Level 2 or IT Manager.
- Assist in the installation, maintenance and repair of all PCs, printers, and scanners.
- Assist in maintaining all employees’ Active Directory and e-mail accounts.
- Assists in the preparation of the annual IT budget, as needed.
- Assist in the installation and maintenance of the phone system, IP phones and voicemail.
- Assures that the organization’s information systems meet predetermined security requirements.
- Assist IT Manager with any IT related tasks or projects as needed.
- Assist IT Project Manager with any project related tasks.
- Assists with the development and testing of the IT disaster recovery plan.
- Assist in the maintenance of IT and facility asset inventory.
- Must have valid driver’s license and reliable vehicle to travel to all other sites as needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High School Diploma required.
- Associated Degree desired.
- Computer technology courses desired.
- Medical and/or dental business office experience desired.
- 2 years Information Technology experience desired.
LRMC offers benefits such as:
- Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.