Dental Front Desk Receptionist

Pediatric Dental Front Desk Receptionist / Patient Care Coordinator (Part-Time with Full-Time Potential)

About Us

At our modern pediatric dental practice in Union City, we are dedicated to providing exceptional, compassionate care to children and their families. We believe that a positive, anxiety-free dental experience starts the moment a family walks through our door. Our team is passionate about creating a fun, safe, and welcoming environment where kids love to visit the dentist! We are seeking a warm, welcoming, highly organized, and detail-oriented Front Desk Receptionist to join our collaborative team.

Job Overview

We are looking for an energetic and friendly Pediatric Dental Front Desk Receptionist / Patient Care Coordinator who loves working with children and parents alike. As the first point of contact, you will play a vital role in shaping a family's experience and providing essential administrative support in our dental office setting. The ideal candidate balances excellent clinical administrative skills with a bubbly, patient, and empathetic personality.

Position Type: Part-Time (with a clear, seamless path to transition to Full-Time based on performance and practice growth).

Key Responsibilities

• The Ultimate Welcome: Greet and check-in patients and parents upon arrival, ensuring a warm, positive, and welcoming experience while keeping the reception area clean and child-friendly.
• Treatment Coordination: Review treatment plans with parents—clearly explaining pediatric procedures, costs, and insurance coverage.
• Scheduling & Communication: Answer phone calls with a "smile in your voice," coordinate appointments for treatments, consultations, and follow-ups, and efficiently manage the office calendar to minimize wait times.
• Insurance & Billing: Verify dental insurance benefits, obtain necessary pre-authorizations, and collect and process payments from families.
• Records Management: Maintain accurate, digital patient records, update information as needed, and collaborate closely with the clinical team to ensure a smooth daily workflow.
• Patient Advocacy: Provide exceptional customer service, promptly addressing parent inquiries and concerns with empathy and professionalism.

Requirements & Qualifications

Required:

• Excellent communication skills (both verbal and written), with a natural ability to connect with both children and adults.
• Exceptional organizational skills with a proven ability to multitask effectively in a busy, high-energy environment.
• Detail-oriented with a high level of accuracy in data entry and patient file management.
• Ability to maintain strict patient confidentiality and adhere to all HIPAA regulations.
• High school diploma or equivalent.
• Commute: Ability to reliably commute to Union City, CA 94587,

Preferred (Nice-to-Have):

• 1 years of previous experience in a dental or medical office setting (pediatric dental experience is a major plus!).
• Strong foundational knowledge of dental terminology and billing procedures.
• Proficient with dental software applications; familiarity with Dentrix Ascend is a major plus.
• Bilingual skills (a wonderful asset for serving our diverse Union City community).

Benefits & Compensation

We offer competitive compensation based on experience. For team members transitioning into or holding full-time status, our comprehensive benefits package includes:

• 401(k) & 401(k) matching
• Health insurance
• Paid time off (PTO)
• Employee discount
• Professional development assistance

Schedule & Location

• Shift Details: 8-hour shifts, Monday through Friday (No weekends).
• Current Status: Starting as Part-Time with regular office hours, with excellent potential to expand to a Full-Time schedule.
• Work Location: In person at our Union City, CA office.

To Apply

If you are passionate about providing exceptional patient care to families, love working with kids, and have the administrative skills to excel in this role, we would love to hear from you. Apply now to join our team!

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person