Telephone Worker (Part-Time)

Summary Job Description:

The Flagship Switchboard Operator acts as a receptionist, monitoring the visitor traffic into Flagship as well as being responsible for answering and forwarding incoming calls to the agency, Additionally, when work volume permits assists office manager as directed.

Under general supervision, responsible for relaying incoming and outgoing calls and the transfer of calls.    At times, work may involve dealing with visitors under a great deal of stress and dealing with external vendors.

About Little Flower

Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929.

Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Principle Responsibilities

• Answers incoming calls and transfers to the proper extensions.


• Places long-distance calls and may be asked to place local and interoffice calls.


• Answers routine questions and directs other questions to appropriate staff.

• Acts as a receptionist and must act professionally as the first point of contact for the agency


• Performs clerical duties when volume of work permits.


• Under direction, assists in coordinating of transportation requests


• Under direction, assists in preparing for agency events


• Under direction, assists in MetroCard reconciliation


• Under direction, assists in Petty Cash reconciliation.


• Under direction, assists in office supplies requisition and fulfilment


• Under direction, interfaces with external vendors 


• Should be knowledgeable in the use of fax, phone and copier and scanners


• Trains and oversees the work of relief operators.

Required Qualifications and Experience

• High School Diploma or GED. 


• Previous experience as a receptionist, telephone operator, or in some other capacity dealing with the public.


• Ability to learn the operation of the communications system.


• Ability to speak clearly and distinctly, in a well-modulated and pleasant voice.


• Ability to understand and carry out oral and written instructions.


• Ability to keep records.


• Ability to establish and maintain effective working relationships with co-workers, supervisors, and clients.  


• Ability to develop and maintain effective public relations for the agency.

• Must always act in a professional manner and represent the agency

Preferred Qualifications and Experience

• Fluent in Spanish or French preferred 

Travel Requirements

This position offers a part-time, in person work schedule and is based in Brooklyn, NY.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position.

Diversity, Equity, Inclusion and Belonging Statement

With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.

Accessibility

Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals.

Equal Employment Opportunity Statement

Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.