What are the responsibilities and job description for the Senior Sales Operations Manager position at Little Fawn?
This Management position is a key leadership position responsible for driving sales growth, delivering exceptional customer service, and supporting the day-to-day operations of a locally owned lumberyard and hardware store. This individual serves as the General Manager's second-in-command and leads by example through strong customer relationships, employee development, operational excellence, and a commitment to serving the local community.
This position requires a hands-on leader who is comfortable working on the sales floor, assisting customers, coaching employees, solving operational challenges, and helping achieve company goals.
Primary ResponsibilitiesSales Leadership
- Lead by example in providing outstanding customer service.
- Build and maintain relationships with homeowners, contractors, farmers, and commercial customers.
- Assist customers with estimating material needs and recommending products.
- Prepare and follow up on customer quotes.
- Increase sales through upselling and cross-selling opportunities.
- Help achieve monthly and annual sales goals.
- Resolve customer concerns professionally and promptly.
Operations Management
- Assist with the daily operation of the lumberyard, hardware store, and warehouse.
- Ensure merchandise is properly stocked, displayed, and priced.
- Monitor inventory levels and communicate replenishment needs.
- Maintain a clean, organized, and safe work environment.
- Coordinate deliveries and customer pickups.
- Help manage opening and closing procedures.
- Ensure company policies and safety standards are followed.
Team Leadership
- Supervise and coach employees on customer service and productivity.
- Assist in hiring, onboarding, and training new team members.
- Conduct daily huddles and communicate company goals.
- Provide ongoing feedback and performance coaching.
- Help create employee schedules based on business needs.
- Promote a positive, team-oriented work environment.
Administrative Responsibilities
- Assist with scheduling and labor management.
- Review daily sales and operational reports.
- Monitor key performance indicators (KPIs) such as:
- Sales volume
- Gross margin
- Quotes completed vs. sold
- Average ticket
- Delivery performance
- Inventory accuracy
- Support purchasing and vendor relationships.
- Assist with inventory counts and audits.
Qualifications Required
- High school diploma or equivalent.
- 2 years of retail, hardware, building materials, or related management experience.
- Strong customer service and communication skills.
- Proven leadership experience.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (Microsoft Office and point-of-sale systems).
- Ability to lift up to 50 pounds and work both indoors and outdoors.
Preferred
- Experience in the lumber or building materials industry.
- Knowledge of hardware products, construction materials, and estimating.
- Forklift certification (or willingness to obtain).
- Experience reading blueprints or construction plans.
Desired Skills
- Leadership
- Sales and relationship building
- Problem-solving
- Organization
- Time management
- Conflict resolution
- Inventory management
- Team development
- Attention to detail
- Positive attitude
- Adaptability
- Dependability
Physical Requirements
- Standing and walking for extended periods.
- Frequent lifting of up to 50 pounds.
- Ability to work in varying weather conditions when assisting in the yard.
- Frequent bending, reaching, climbing, and loading materials.
Performance Expectations
Success in this role will be measured by:
- Sales growth
- Customer satisfaction
- Employee engagement and retention
- Operational efficiency
- Inventory accuracy
- Safety compliance
- Achievement of store KPIs
- Team development and leadership
Why Join Little Fawn LLC?
At Little Fawn LLC, we believe in taking care of our customers, supporting our community, and building a team that works together like family. We are looking for a motivated leader who is ready to grow professionally, develop others, and help continue the tradition of providing exceptional service to our customers.
Reports To: General Manager
Employment Type: Full-Time
Typical Schedule: Monday–Saturday with rotating Saturdays and occasional extended hours during seasonal demand.
Pay: $50,000.00 - $55,000.00 per year
Work Location: In person
Salary : $50,000 - $55,000