What are the responsibilities and job description for the WMS Onshore team position at Litmus7?
Salary range: $130,000 to $140,000 per annum
Responsibilities:
- Lead RCA and permanent fixes for complex, recurring WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
- Troubleshoot and coordinate resolution for interface issues between WMS, ERP, OMS and associated systems.
- Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
- Provide on call and peak season support coverage as the WMS SME and coordinate incident bridges for critical issues.
- Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.
Key Required Skills:
- Minimum 6–8 years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
- Direct experience supporting any WMS in a multi site distribution network.
- Strong ability to analyze logs, jobs/batches, and interface messages to isolate root causes.
- Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
- Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end to end issue resolution.
- Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
- Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
- Strong stakeholder management skills; able to work directly with DC managers, operations leaders, and business owners under time pressure.
- Experience in server side programming in any object-oriented languages like Java, Python etc.
- Ability to work as an individual contributor and solve complex problems.
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Salary : $130,000 - $140,000