What are the responsibilities and job description for the FDM4 L3 Analyst position at Litmus7?
Salary Range: $130,000 to $140,000 per Annum
Summary:
- This role will focus on Level 3 production support, incident leadership, application monitoring, holiday readiness, stakeholder communication, and operational excellence for business-critical ERP systems.
- The ideal candidate has experience supporting FDM4 or similar ERP platforms in a retail environment, including inventory, invoicing, order processing, and related business operations.
Key Responsibilities:
- Lead L3 production support for ERP applications and related retail operations systems.
- Own technical incident response, including incident bridge leadership, triage, workaround identification, RCA, and postmortem documentation.
- Manage application health, monitoring, reliability, and performance to ensure uptime and operational stability.
- Support and mentor a 24x7 L2 SRE support team, including escalation guidance, SOPs, runbooks, and knowledge transfer.
- Partner with L1/L2 teams to improve handoffs, documentation, and support readiness.
- Review and improve alerting through tools such as New Relic, AWS CloudWatch, Nagios, ProTop, or similar platforms.
- Drive automation of repetitive operational tasks and reduce alert noise.
- Lead ERP readiness and support for peak retail periods, including holiday preparation and execution.
- Collaborate closely with business teams on incident triage, production gatekeeping, and operational priorities.
- Communicate clearly with SRE leadership, ERP support teams, and business stakeholders during incidents, changes, and reviews.
Required Qualifications:
- Experience in application operations, ERP support with strong L3 ownership.
- Knowledge of FDM4 ERP or other ERP systems supporting retail operations.
- Experience in server side programming in any object-oriented languages like Java, Python etc.
- Object-Oriented and OOPS concepts, and SQL; Good to have HTML5, CSS3 and JavaScript.
- Good to have experience in any ERP system; Good to have experience in Progress OpenEdge ABL/4GL, OpenEdge RDBMS concepts.
- Programming experience using Progress Appserver and Progress Database is an added advantage.
- Strong understanding of L1/L2/L3 support models, incident management, RCA, SOPs, and escalation processes.
- Experience leading incident bridges and coordinating cross-functional technical teams.
- Familiarity with observability and monitoring platforms such as New Relic, CloudWatch, Nagios, or ProTop.
- Experience supporting at least one major peak or holiday retail period.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
Preferred Qualifications:
- Experience in retail, eCommerce, supply chain, warehouse, or omnichannel environments.
- Experience mentoring or leading a 24x7 support team.
- Familiarity with AWS environments and cloud-based application operations.
- Experience improving monitoring, alerting, automation, and production readiness processes.
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Salary : $130,000 - $140,000