Service Advisor

Dealership

L0403 Audi Novi

Service Advisor – Luxury Automotive Experience

Suburban Audi of Novi

At Suburban Audi of Novi, the service experience is just as refined as the vehicles we represent. Our team is built on trust, professionalism, and a shared commitment to earning customers for life. We’re seeking a Service Advisor who excels at relationship-building, thrives in a fast-paced environment, and understands that exceptional service is both an art and a discipline.

If you come from automotive service, hospitality, luxury retail, or a customer-centric environment and take pride in delivering a premium experience—this is where your skills can truly shine.

What You’ll Do

• Welcome customers and assess vehicle concerns with professionalism and attention to detail
• Translate technical findings into clear, customer-friendly recommendations
• Prepare accurate estimates and repair orders, ensuring full transparency and approval
• Partner closely with technicians to align customer needs with repair solutions
• Communicate additional service recommendations identified through vehicle inspections
• Administer manufacturer warranties for qualifying repairs
• Proactively update customers on service timelines, costs, and completion status
• Maintain precise records within the service management system
• Promote service specials and value-added recommendations when appropriate
  
  

What Sets You Apart

• Previous Service Advisor experience preferred
• Automotive technician experience is a plus, not a requirement
• Strong communication skills with a polished, customer-first approach
• Ability to thrive in a fast-paced, team-oriented environment
• Basic mechanical knowledge and a desire to continue learning
• Detail-oriented, organized, and solutions-driven
• Valid driver’s license with an acceptable driving record
• Why Join Lithia & Driveway
  
  

We believe great talent deserves great support. Our team members enjoy best-in-class benefits and career growth opportunities, including:

• Competitive compensation
• Medical, Dental & Vision insurance
• Paid Holidays & Paid Time Off
• Short- and Long-Term Disability
• Company-paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center & professional development resources
• Vehicle purchase discounts
• Wellness programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.