What are the responsibilities and job description for the Service Advisor position at Lithia & Driveway?
Dealership
L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage
Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage
Service Advisor
Estimated Monthly Earnings: $5,000–$10,000 (performance-based)
Schedule: Full-time
Come Join a Fantastic Team
We’re growing and looking for a motivated, customer-focused Service Advisor to join our high-performing service department at Lithia CJDRF of Anchorage. Known for our positive, supportive workplace culture and commitment to employee growth and development, we offer a fast-paced environment where driven professionals can build a rewarding career and succeed.
Responsibilities
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage
Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage
Service Advisor
Estimated Monthly Earnings: $5,000–$10,000 (performance-based)
Schedule: Full-time
Come Join a Fantastic Team
We’re growing and looking for a motivated, customer-focused Service Advisor to join our high-performing service department at Lithia CJDRF of Anchorage. Known for our positive, supportive workplace culture and commitment to employee growth and development, we offer a fast-paced environment where driven professionals can build a rewarding career and succeed.
Responsibilities
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Greet customers promptly and courteously upon arrival.
- Listen to customer concerns and provide expert advice.
- Recommend appropriate services and repairs based on vehicle needs.
- Clearly explain services, repairs, and estimates to customers.
- Upsell additional services and products to enhance satisfaction and performance.
- Maintain accurate customer records and follow up on service requests.
- Coordinate with technicians to ensure efficient and accurate service delivery.
- Drive customer satisfaction and retention through exceptional service.
- High school diploma or equivalent.
- Proven experience in customer service or sales, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to build rapport with customers and provide exceptional service.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with computer systems and software used in automotive service management.
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Salary : $5,000 - $10,000