What are the responsibilities and job description for the Service Advisor position at Lithia & Driveway?
Dealership
L0061 Lithia Ford of Roseburg
Lithia Ford of Roseburg
Service Advisor
Pay: Commission pay plan with base and incentives
Schedule: Tuesday - Saturday
We searching for a highly motivated Service Advisor to join our growing team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed!
Responsibilities
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
L0061 Lithia Ford of Roseburg
Lithia Ford of Roseburg
Service Advisor
Pay: Commission pay plan with base and incentives
Schedule: Tuesday - Saturday
We searching for a highly motivated Service Advisor to join our growing team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed!
Responsibilities
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
- Previous Service Advisor experience, preferred.
- Valid drivers license with acceptable driving record.
- Prior experience as an automotive technician a plus.
- A team player who is focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs