Communications Supervisor

Dealership

L0105 Lithia Home Office

Communication Supervisor

Location: Medford OR preferred, open to remote.

Compensation: The full salary range for this position is $45,000-$65,000 annually. The anticipated starting pay is determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey!

The Supervisor of Communications plays a critical role in delivering one-contact resolution for our internal and external customers while supporting training and development across our Finance and Accounting teams. As the face of our Shared Services group, this leader ensures exceptional customer service, drives process clarity, and leads the continued evolution of our communication strategies, tools, and team capabilities.

What You’ll Do

• Develop, implement, and oversee a dynamic email management platform that drives one-contact resolution across communication channels including chat, email, and ServiceNow.
• Create, maintain, and analyze KPI reporting to measure team performance and assess impact.
• Use data insights to identify training and performance gaps, supporting Home Office leaders in refining processes and store support.
• Serve as a subject matter expert, collaborating with Shared Services partners to clarify needs, provide solutions, and conduct root-cause analysis.
• Support the team in resolving customer inquiries across phone, email, chat, social media, and in-person interactions.
• Build and maintain knowledgebase resources for training and information sharing.
• Develop and execute a Quality Assurance program to ensure consistent, excellent service delivery.
• Prioritize people and resources effectively to maximize productivity and strategic impact.
• Provide timely, constructive coaching and feedback to drive top performance.
• Ensure rotational cross-training to foster team growth, flexibility, and expertise.
• Contribute to process and procedure enhancements, elevating employee satisfaction and performance.
• Support the Shared Services onboarding experience for new team members.
• Partner with the training team to identify and address development opportunities internally and externally.
  
  

What You’ll Bring

• Strong attention to detail
• A sense of urgency and ability to operate in a fast-paced environment
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent experience
• 5 years of experience successfully leading a team
• Background in banking, finance, or accounting
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.