What are the responsibilities and job description for the Information Technology Manager position at Litco LSO?
About Litco LSO
Litco LSO is a legal support organization that supports multiple law firms across Canada and the United States. Building the first North American legal platform with the scale and discipline to reshape how law firms grow, compete, and create long-term value. Every acquisition strengthens the platform and accelerates our mission to build the most valuable legal services organization in the world.
Our Values
• Make it count - Swing for the fences.
• Radical Transparency – Be proud of who we are.
• Lombardi, not Heisman – Play for the team, not the trophy.
• Fight like family – Have productive conflict but remain united.
• Be like water – Find a way.
Who You Are
- Are dedicated to the ongoing growth and development of your team, as well as yourself
- Have a passion for innovation and finding ways to drive the business forward
- Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences
- Familiar with concepts of common IT operations such as network administration, system administration, database administration, cloud computing, cybersecurity, etc.
- Have a solid understanding of various IT project management methodologies such as Agile, Scrum, Kanban, Waterfall, etc.
- Are an experienced IT Project Manager or senior individual contributor in an IT function (5 years)
- Strong experience in MS technologies, M365 admin, Azure, Windows Servers
- Certification in IT project management such as PMP, PRINCE2, ITIL etc. is a benefit
- Willing, and able to travel within Canada and the US up to 20% of the time.
How You’ll Make a Difference
- Roadmap and provide strategic guidance to the firm in terms of technology direction and initiatives.
- Lead, facilitate, and participate in company and team level strategy initiatives.
- Identify opportunities and risks, recommend, develop, implement and support industry-leading digital and technology solutions.
- Primary owner of operating relationships with tech partners and vendors.
- Serve as a working project manager for projects and programs.
- Support the marketing team in their marketing strategy with appropriate digital capabilities as part of the coordinated plan
- Develop and review budgets and ensure they comply with stated goals, guidelines, and objectives.
- Create business cases for investment in deep partnerships with industry vertical Independent Software Vendors and drive strategic outcomes through executive engagement.
- Actively support the resolution of ambiguous, complex problems that cross organizational boundaries.
- Manage and provide direction and mentorship to a growing team of over 13 team members
- Oversee privacy and data governance matters.
- Develop client specific roadmaps/paths for success and business outcomes.
- The resource is expected to lead resolving any organization-wide issues encountered in all environments, especially production, or related to security.
- Conduct weekly one on one and regular team meetings.
- Ensure that all components of the IT infrastructure are maintained appropriately and work closely with our Master Service Provider, the iteam
- Build confidence and inspire support through a convincing presentation style.
- Requires both strategic planning and tactical execution.
- Document / oversee the development of software policies, procedures, data standards/flows and change orders for new or revised database functions.
- Ensure hardware and software operate in conformance with specifications.
- Manage RFI, RFP and RFQ processes on new and existing technology.
- Overseeing our procurement strategy; approving SOW, Invoices
What We Offer
At Litco LSO, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…
- High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
- Learning and development opportunities - We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
- Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.
- Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.
- In-house book club – We get paid to read! At Litco LSO, we believe in rewarding our team members for investing time in their personal and professional development.
- Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.
Why Litco LSO
Joining Litco LSO means:
- High responsibility paired with real autonomy
- A direct role in shaping a platform that spans borders
- A culture that values candor, clarity, and high performance
- Work that has meaningful impact on real people
- Senior leadership access and trust
- A direct path to professional growth
- The opportunity to help build the Most Valuable Legal Services Organization in the World
This is an opportunity to do the best work of your career — with people who expect the same of themselves.