Intake Manager - Dublin External

About The Lisinski Law Firm

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About The Role

Position Purpose

The Intake Manager will oversee the Intake team and ensure that all team members in the department are providing a Red Carpet treatment to all our clients. This individual will be accountable for developing processes, procedures, and training, as well as ensuring that department goals align with the overall objectives of the organization. Additionally, this candidate should possess strong analytical, sales, and problem-solving skills and be fluent in both English and Spanish.

What You'll Do

Essential Job Functions & Responsibilities

• Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for the development office.
• Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.
• Responsible for ensuring that all departmental goals, including revenue, conversion goals, and client calls,1:1s are handled and supported by the team.
• Oversee and ensure appropriate training and development are, being provided to team members.
• Facilitate team meetings and ensure that team members review questions and share any process updates.
• Accountable for facilitating skip-level meetings with indirect reports to support with are and improving processes.
• Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members.
• Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.
• Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.
• Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided, with an emphasis on retaining the client.
• Present sales, revenue, and expenses reports and realistic forecasts to the management team.
  
  

Qualifications

Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)

• Bilingual (Spanish, English) B2-C1
• Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.
• Prior leadership experience is required
• Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal
• Must have excellent negotiating skills and the ability to close deals with clients
• Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the ability to prioritize tasks and to delegate when appropriate
• Impeccable organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Highly proficient with Microsoft Office Suite, Dropbox, and Case Management or related software.
  
  

Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities include providing guidance, support, and direction to team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; ensuring adherence to Firm policies and procedures; and contributing to team member development and operational goals.

Ready to lead with impact?

If you're passionate about driving results, developing high-performing teams, and delivering exceptional client experiences, we’d love to hear from you. Apply today and help us elevate our Intake operations to the next level.