Customer Account Manager (CAM)

Location: Santa Ana, Ca / On-site

Job Type: Full-time

About Liquid Graphics: 

Liquid is a premier screen printing manufacturing company where design, craftsmanship, and execution meet at the highest level. We partner with some of the most respected brands in apparel, retail, entertainment, and promotional products to bring bold ideas to life through screen printing, garment decoration, and custom manufacturing.

We are seeking an experienced, highly organized, proactive, and customer-focused Customer Account Manager (CAM) to join our growing team. This role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys managing complex projects, building customer relationships, and takes pride in delivering exceptional service while maintaining operational excellence.

This is not a passive customer service role. We are looking for a strategic problem solver who can think ahead, multitask under pressure, communicate effectively, manage operational timelines, and proactively grow customer accounts through relationship management and upselling opportunities.

The Customer Account Manager is responsible for managing customer orders and programs from initial sales handoff through strikes, samples, approvals, production, shipping coordination, and final delivery.

The CAM serves as the primary operational point of contact between customers, Sales Representatives, vendors, and internal departments to ensure projects are executed accurately, efficiently, and on schedule.

The ideal candidate is proactive, detail-oriented, solutions-driven, and capable of providing a white-glove customer experience by anticipating customer needs before they arise. This role requires exceptional communication, urgency management, operational ownership, heavy data entry accuracy, timeline management, account development, and the ability to work independently in a high-volume environment.

In addition to project execution, the CAM is responsible for helping grow and maintain customer relationships by identifying upsell opportunities, recommending additional products or services, and proactively reconnecting with inactive accounts.

• Manage the full lifecycle of customer orders from sales handoff through final shipment
• Coordinate daily with Art, Production, Purchasing, Shipping, Planning, Scheduling, and Outsourcing teams
• Build and manage detailed project timelines to ensure production and shipping deadlines are achieved
• Maintain detailed order notes, communication history, approvals, revisions, and customer updates within company systems
• Monitor order progression daily and proactively identify risks, delays, or bottlenecks before they become critical issues
• Deliver proactive, white-glove customer service with professionalism, urgency, and accountability
• Partner closely with Sales Representatives to support customer relationships and account growth
• Identify opportunities to upsell additional products, specialty finishes, programs, or services to existing customers
• Conduct follow-up outreach to accounts that have not ordered recently in order to maintain relationships and generate new business opportunities
• Build strong customer relationships through proactive communication and consistent account follow-up
• Manage multiple fast-moving projects simultaneously while maintaining organization and accuracy
• Communicate clearly and professionally with customers, vendors, and internal teams
• Escalate operational concerns proactively and help drive solutions cross-functionally
• Support continuous improvement by identifying workflow inefficiencies and communication gaps

• Strong multitasking and organizational skills in a fast-paced environment
• Exceptional attention to detail and follow-through
• Ability to work independently and manage priorities with minimal supervision
• Strong written and verbal communication skills
• Self-starter mentality with a proactive and solutions-oriented mindset
• Ability to remain calm, organized, and customer-focused under pressure
• Strong sense of accountability, urgency, and operational ownership
• Heavy data entry and documentation experience
• Experience with customer relationship management, upselling, or account growth strategies preferred
• Experience managing customer accounts, production timelines, or complex projects preferred
• Experience in apparel manufacturing, screen printing, promotional products, or related industries preferred
• Experience with ERP systems, Shopworks, or production management software preferred

At Liquid Graphics, workflow integrity and operational communication are critical to our success. Customer Account Managers are expected to follow established production scheduling procedures, company workflows, and departmental processes at all times.

This role requires proactive communication, accountability, and operational ownership. Orders identified as “Critical” are reviewed internally to identify communication gaps, bottlenecks, workflow breakdowns, and opportunities for improvement. Team members are expected to escalate risks early, maintain detailed documentation, and proactively communicate concerns before issues become critical.

• Professional communication and responsiveness are expected at all times
• Company phones and communication devices are to be used primarily for business purposes during working hours
• Personal communication should be limited to breaks, lunches, or emergency situations
• Employees are expected to contribute to a positive, accountable, and team-oriented work environment

• Work with high-profile brands and exciting customer programs
• Fast-paced, creative, and collaborative environment
• Opportunity for growth and career development
• Team-focused culture built on accountability, communication, and operational excellence
• Be part of a company that values proactive thinking, ownership, customer service, and continuous improvement

Full-time

Over-Time as needed

Some Saturdays will be required

Pay based on experience

$70,500.00 - $75,000.00 per yr.

Experience



Preferred:

• Customer account management
• Manufacturing or production coordination
• Apparel, screen printing, or promotional products industry experience
• ERP or Shopworks experience
• Account growth, upselling, or customer retention experience

Apply today and let’s grow together.