What are the responsibilities and job description for the Customer Solutions Representative position at Liquid Environmental Solutions?
Job Details
Description
Join Our Team at Liquid Environmental Solutions as a Customer Solutions Representative (CSR I)
At Liquid Environmental Solutions, we are passionate about leading the way in non-hazardous liquid waste management, dedicated to providing innovative, reliable, and exceptional service to our customers. As a Customer Solutions Representative, you will play a crucial role in delivering outstanding customer experiences, serving as the primary point of contact for all service requests.
Compensation starting at $21/hr
Schedule: 8am to 5pm Mon-Fri
Location: 7651 Esters Blvd Suite 200, Irving, TX (Hybrid - 3 days per week in office/2days remote)
Key Responsibilities: As a CSR I, you will:
Description
Join Our Team at Liquid Environmental Solutions as a Customer Solutions Representative (CSR I)
At Liquid Environmental Solutions, we are passionate about leading the way in non-hazardous liquid waste management, dedicated to providing innovative, reliable, and exceptional service to our customers. As a Customer Solutions Representative, you will play a crucial role in delivering outstanding customer experiences, serving as the primary point of contact for all service requests.
Compensation starting at $21/hr
Schedule: 8am to 5pm Mon-Fri
Location: 7651 Esters Blvd Suite 200, Irving, TX (Hybrid - 3 days per week in office/2days remote)
Key Responsibilities: As a CSR I, you will:
- Manage daily customer communications, ensuring every interaction is professional, warm, and friendly.
- Actively listen to and respond to customer inquiries, confirming understanding of their needs.
- Utilize a consultative approach to present LES services, highlighting how our solutions meet customer needs and enhance their operations.
- Collaborate with a dynamic team of CSR professionals to achieve overall call center objectives and exceed customer expectations.
- Be part of a company that prioritizes innovation and continuous improvement, with industry-leading technology that streamlines communication and enhances service delivery.
- Enjoy a supportive work environment that values teamwork and personal accountability.
- Contribute to a company committed to compliance, safety, and environmental stewardship.
- Exceptional verbal, written, and analytical skills.
- Proficiency in Microsoft Office and the ability to manage various systems for reporting and case management.
- Bilingual abilities (Spanish) are a plus.
