Compliance & Billing Specialist

Position Overview:

The Compliance & Billing Specialist plays a key role in ensuring accurate billing, prevailing wage compliance, and commission processing. This position also coordinates with third-party customers to manage purchase orders, not-to-exceed (NTE) agreements, and project billing documentation. This role demands precision, communication, and compliance expertise to support FloHawks’ operational and financial excellence.

Essential Functions

Billing & Invoicing

• Process and review daily customer invoices with a high level of accuracy.
• Verify technician onsite time using GeoTab for correct job billing.
• Resolve discrepancies in coordination with dispatchers, technicians, and customer service.
• Work directly with 3rd-party customers to manage and document:
  • Purchase Orders (POs)
  • Not-to-Exceed (NTE) agreements
  • Billing procedures for contracted and project-based work.
• Ensure timely and accurate 3rd-party billing submissions per customer terms and contract requirements.

Prevailing Wage & Public Works Compliance

• Maintain all documentation required for public works projects.
• Submit Intents to Pay and Affidavits of Wages Paid through the MY L&I portal.
• Track wage classifications and project details to ensure prevailing wage compliance.
• Keep updated on state prevailing wage law changes and ensure adherence across jobs.
• Maintain audit-ready certified payroll records.

Payroll & Timekeeping

• Audit technician and staff timesheets for completeness and accuracy.
• Enter payroll data into internal spreadsheets and databases.
• Confirm correct application of prevailing wage rates based on classification and project scope.

Commission Tracking

• Maintain accurate records of all commission transactions and adjustments.
• Calculate commissions based on approved sales data, performance targets, and company policies.
• Input and adjust commission data within tracking tools as needed.

Part-Time CSR & Dispatching Support

• Provide part-time support for Customer Service Representative (CSR) duties, including answering phones, assisting customers, and scheduling service.
• Support dispatch operations as needed, including coordinating with technicians and updating job statuses.
• Assist with call-aheads, status updates, and customer communications when dispatch coverage is limited.

Knowledge and Skills

• Proficient in Microsoft Excel; experience with ServiceTitan Accounting and MY L&I is strongly preferred.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to work independently and across multiple departments.

Tools & Systems Used

• ServiceTitan Accounting
• MY L&I (Washington Labor & Industries Portal)
• GeoTab (for vehicle/tech tracking)
• Microsoft Excel & Google Workspace
• Third-party customer portals (as applicable)

Education and Experience  

• 2 years of experience in billing, payroll, or compliance roles (public works or service industry preferred).
• Familiarity with prevailing wage law and documentation requirements for Washington State.
• Experience working with third-party customers, POs, and NTE agreements.

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position.  Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments.  A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. 

This document does not create an employment contract, implied or otherwise.  Liquid Environmental Solutions has an “at will” relationship with team members.