Central Intake & Case Management Coordinator

Summary of Position
The primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams. 
Essential Duties and Responsibilities

Referral Management Functions 
•    Receive, review, and process referrals. 
•    Monitor referral activity for assigned facilities. 
•    Maintain referral tracking systems and databases. 
•    Ensure timely response to referral opportunities. 
Intake Coordination Functions 
•    Coordinate all aspects of intake from referral through admission. 
•    Review clinical, financial, and insurance information. 
•    Verify referral documentation requirements. 
•    Support timely admission decisions. 
Clinical and Placement Review Functions 
•    Review referrals for appropriate level of care. 
•    Collaborate with facility clinical teams regarding admission suitability. 
•    Support continuity of care throughout transitions. 
Case Management Support Functions 
•    Support transition-of-care initiatives. 
•    Communicate with families and responsible parties. 
•    Support readmission reduction initiatives. 
Census Development Functions 
•    Assist facilities in achieving census goals. 
•    Monitor admission activity and conversion rates. 
Managed Care and Insurance Coordination Functions 
•    Verify payer source information. 
•    Coordinate authorization requirements and approvals. 
Customer Service and Relationship Management Functions 
•    Provide exceptional customer service. 
•    Maintain positive relationships with hospitals and community partners. 
Communication and Collaboration Functions 
•    Collaborate with admissions, clinical, business office and operations personnel. 
•    Promote teamwork and collaboration. 
Reporting and Analytics Functions 
•    Maintain referral tracking reports and admission metrics. 
•    Monitor referral conversion rates and outcomes. 
Compliance and Regulatory Functions 
•    Ensure compliance with federal, state and company policies. 
•    Comply with HIPAA requirements. 
Resident Rights 
•    Protect resident confidentiality and privacy. 
•    Respect resident rights, dignity and personal choice.

Key Competencies

• Intake Coordination 

• Relationship Management 

• Customer Service 

• Communication 

• Case Management Support 

• Admissions Coordination 

Qualifications

• Associate's Degree required; Bachelor's Degree preferred. 

• Healthcare admissions, case management, discharge planning or long-term care experience preferred. 

• Understanding of Medicare, Medicaid and Managed Care processes. 

• Strong organizational, communication and problem-solving skills. 

Salary : $60,000 - $70,000