Concierge for Independent Living, part time

Job Description

Job Summary: To provide receptionist services for the Executive Department as well as Residents.

Job Duties:

• Answers high volume of incoming and external telephone calls at the concierge desk.
• Provides exceptional customer relations to all guests and visitors.
• Receives, records and handles all deliveries, packages and prescriptions and calls residents to advise delivery of medication.
• Confirms housekeepers’ entry to apartments and calls residents to confirm. Records and distributes keys.
• Supports Program Director with clerical duties. i.e. copy, email and distribute daily chronicle, monthly calendar and all other flyers; communicates to residents, design programs for special events, creates all sign-up sheets for events and trips for sign-up book, sends out monthly birthday invites and prints out corresponding daily and monthly Gazette for each resident and anything else Program Director may require. Accepts reservations and payments for tips.
• Screens all visitors and contractors insuring they have authorization to enter units by confirming with residents by phone. When a contractor is identified, records visits, advises staff and directs the contractor to proper staff.
• Addresses residents’ complaints in a professional manner; then processes same immediately to proper staff.
• Maintains information for each resident for easy access i.e. medical, phone information, unit emergency contacts, etc.
• Responds appropriately to medical beeper when activated.
• Distributes all internal mail into open boxes.
• Collects and maintains residents’ personal information for Wellness Nurse and provides clerical support.
• Follows established process when interested clients need information about Lions Gate and makes the proper referral.
• Assists residents with copies, fax, etc.
• Directs residents to appropriate staff for dinner/menu requests and orders. Takes resident dinner/menu requests and communicates orders to kitchen staff.
• Alerts residents of alarms and pertinent information through the use of E-blast system on Channel 2.
• Maintains and records reservations for suite rentals
• Contacts 5Star Lively for activation, swap and deactivation of all devices given to residents; includes troubleshooting when needed.
• Maintains record of all billable services and forwards to A/P Dept along with all back up information, i.e. all outings and services related to Programming, suite rentals, additional keys & Fob requests and snow removal.
• • Maintains the Touchtown TV System. Updates exercise programs and uploads new menus weekly for TV, along with any other announcement which may need to be communicated.
• Performs other related duties as directed by supervisor or designee.

Shifts available are:

Tuesdays and Thursdays, 4:30pm to midnight

Job Requirements

• High School Diploma or equivalent.
• Minimum 1 year experience working in a receptionist role.
• Ability to interact well with the public.

• Good phone skills and etiquette.

Professional Requirements

• Adheres to company and departmental personal appearance and dress code policy. Reports to work in a clean, neat and professional appearance.
• Wears identification at all times while on duty or representing Lions Gate at functions.
• Demonstrates dependability and punctuality by reporting to work on time as scheduled.
• Complies with all Lions Gate policies regarding ethical business practices as outlined in the Corporate Compliance Plan.
• Maintains and ensures compliance with current requirements, including all State and Federal regulations, including OSHA safety protocols and standards.
• Completes annual mandatory education requirements (Corporate Compliance, HIPAA, in-service, etc.)
• Assumes accountability for policies and procedures as contained in the Employee Handbook.
• Maintains a positive attitude while providing quality services to resident/family members.
• Follows the “Preventing Resident Rights/Abuse” policies and procedures and follows the established incident reporting procedures.
• Maintains and ensures resident and facility information as confidential material at all times.
• Works at maintaining a good rapport and cooperative working relationship with departments, staff, co-workers and management.
• Represents Lions Gate in a positive and professional manner at all times.
• In identified areas, maintains and obeys the dietary laws for maintaining a Kosher environment.
• Attends departmental meetings and in-services as scheduled and required.
• Accepts assignments in a cooperative and positive manner.
• Keeps work area neat, clean and orderly.
• Performs all duties of job to assure resident and personal safety and the protection of co-workers and facility property.
• Maintains professional growth and development through seminars, workshops and professional affiliations.

Company Description

Lions Gate is a not-for-profit continuing care retirement community rooted in Jewish traditions and values. A home to seniors who share a passion for the things that matter – lifestyle, care, community, and tradition – to those who share a passion for life and all its possibilities.

Here at Lions Gate, we have created a high standard of living for all of our residents. We are committed to honoring the programs and traditions of the Jewish faith in our community. Our employees reflect this commitment through their warm and loving nature in providing care and services to all those that reside at Lions Gate. By becoming part of the Lions Gate community and committing yourself to the care and comfort of each and every resident we serve, we assure you that your life will also be enriched in many ways.

Benefits

• Paid Holidays
• NJ Earned Sick Leave