What are the responsibilities and job description for the Service Desk Lead position at LinTech Global, Inc.?
Service Desk Lead
Location: Brunswick, GA
The contractor should have experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software, such as Ivanti HEAT.
Experience Requirements: 5 Years of detailed experience in Help Desk / Service Desk, coupled with five years of experience in IT, including operational, support, and management services.
- Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software, such as Ivanti HEAT.
Education Requirements: Bachelor's Degree in Information Systems, Computer Science, or Computer Engineering or equivalent experience.
Clearance Requirements: A minimum of an Active Secret Clearance/Tier 2 Investigation or higher is required to Start.
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
This role requires an active Secret Security Clearance, customer approval, and successful completion of a pre-employment background screening.
LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.