What are the responsibilities and job description for the Customer Support Representative position at Linq?
Customer Support Representative | Linq
Job Title: Customer Support Representative
Location: Birmingham, AL
Department: Customer Support
Employment Type: Full-Time (In Office)
- Shifts span weekdays and occasional weekends
Overview
Join our customer-first support team at Linq! This full-time role combines traditional support with proactive engagement to drive customer success, satisfaction, and retention.
Responsibilities
Technical Customer Support & Engagement
- Handle support inquiries via phone, email, and chat.
- Diagnose and resolve technical issues across Linq’s software and hardware products.
- Assist users with onboarding, product navigation, and troubleshooting.
- Track shipments and communicate delivery updates clearly and efficiently.
Proactive Customer Success
- Identify and address potential roadblocks before they affect the customer.
- Support customer adoption by ensuring users reach key milestones and value realization.
- Offer guidance that leads to increased satisfaction and retention.
Flexible Schedule
- Work weekdays and occasional weekend shifts.
- Focus on early mornings and late afternoons to ensure customer coverage.
Insight Collection & Documentation
- Accurately document interactions in the CRM.
- Gather and share customer feedback with product and operations teams to improve future experiences.
Qualifications
- Education: High school diploma or equivalent.
- Experience: Minimum 1–2 years in a technical support or customer-facing role
- Skills:
- Strong verbal and written communication.
- Proven ability to troubleshoot and explain technical concepts clearly.
- Experience using CRM platforms and support tools.
- Comfort with phone support and multitasking in a dynamic environment.
- Bonus: Background in SaaS or hardware/software hybrid environments.
Why Linq?
- Health, dental, and vision insurance.
- Generous PTO
- Collaborative team culture with room for growth and learning.
- Opportunity to shape our brand and digital presence in a fast-growing company.
- Work on a talented, collaborative, and ambitious team, helping you grow your skills in an exciting and fast-paced environment.
- Competitive stock options as part of our commitment to shared success and ownership.
Salary : $40,000 - $45,000
