What are the responsibilities and job description for the Transportation Associate (CSA) position at LinQ Global Group?
Job Title: Transportation Associate
Duration: 3 months (Possible ext or hire)
Location: Springdale, AR 72764 Onsite
Pay: $21/hour on W2
Requirement: ASAP
Shift: Monday – Friday 8 am – 5 pm
Summary
The Customer Service Associate (CSA) has primary responsibility for managing the relationship between the carrier, customer, and sales groups regarding their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs, processes, and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
Responsibilities
- Serves as the primary contact between Supply Chain and the assigned external customers.
- Responsible for all aspects of the relationship, including analyzing incoming emails and determining a prompt resolution.
- Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS.
- Maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers' organizational structure.
- Procedures and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of Foods and the customers.
- Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to represent their relationship with its customers positively and accurate delivery of products to external customers.
Requirements
- Education: Bachelor's degree or equivalent work experience in transportation or logistics
- Experience: 1- 3 years of business experience in transportation or logistics, not just regular customer service!
- Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
- Communication Skills: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
Salary : $21