What are the responsibilities and job description for the Service Desk Specialist position at LinQ Global Group?
Job Title: Service Desk Specialist
Location: Boston, MA, 02110
Duration: 3 Months (Possible ext)
Summary:
Seeking a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.
Responsibilities:
- Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets.
- Maintain basic knowledge of new and upcoming computing technologies and practices.
- Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches.
- Attend meetings to support the overall direction of the ITS office.
- Participate in team projects that enhance the quality or efficiency of the ITS Support Team.
Skills and Qualifications:
- Strong knowledge of all Windows-based operating systems.
- Strong knowledge of PC based computer hardware.
- Strong knowledge of Microsoft O365.
- Highly self-motivated and self-directed.
- Able to exercise independent judgement.
- Keen attention to detail and quality of work-product.
- Ability to set and consistently meet realistic deadlines.
- Proactive and collaborative approach to delivery of services.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Aptitude for learning new skills.
- Excellent organizational, interpersonal, and communication skills.
Requirements:
- Strong knowledge of all Windows-based operating systems.
- Strong knowledge of PC based computer hardware is required.
- Proficiency with MS Windows 10, Windows 11, and MS Office O365.
- Commitment to providing the highest level of customer service and responsiveness.
- Demonstrated experience working in a high volume, deadline-oriented customer focused environment.
- Experience working with \"Team Based Practices\" e.g., Agile, Kanban Etc.
- Knowledge of IT industry standards.
- Experience utilizing tools and research abilities to resolve technical issues.
- Valid driver’s license and access to a vehicle.
- Ability to lift up to 35lbs & push 65Lbs.
- Highly self-motivated and self-directed Highly desired.
- Excellent organizational, interpersonal, and communication skills.
- Able to exercise independent judgement.