What are the responsibilities and job description for the UNIVERSAL CLERK position at Linn County?
Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!
Why work at Linn County?
- Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
- Access to medical, dental, vision, short & long term disability, and supplemental life insurance
- Iowa Public Employee's Retirement Pension Plan (IPERS)
- Wellness program offering credit on insurance premiums to eligible employees
- Free on-site fitness centers
- 100% County paid basic life insurance
- 12 paid holidays per year
- Training & professional development opportunities
About the role:
Performs specialized clerical and customer service duties within the Treasurer’s Office involving vehicle title and registration transactions, tax collection, and document processing to ensure compliance with Iowa laws and regulations, while providing courteous service to the public.
- Processes customer transactions including verifying validity of documents including title applications, lien notations/releases, and duplicate titles. Explains, processes, and collects payments for property taxes and motor vehicle transactions using computer systems.
- Processes license plate activities including cancellations, exchanges, refunds and special license applications.
- Scans, files, and stores records in document management systems.
- Reviews incoming paperwork for completeness, accuracy, and legal compliance.
- Researches and applies Iowa and other state motor vehicle laws, codes, and DOT regulations. Contacts other states for clarification or processing.
- Processes payments and refunds including cash, check, credit card, and electronic funds. Counts and balance receipts and cash accurately and securely. Follows cash handling procedures and reconciles totals daily.
- Reviews and verifies incoming paperwork for completeness, accuracy, and legal compliance.
- Responds to customer inquiries with understanding Iowa Code, DOT requirements, and appropriate regulations.
- Performs other duties as assigned
- Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.
- High school diploma or equivalent required.
- Four (4) years of clerical experience including at least one (1) year processing and accounting for large sums of money.
- Bi-lingual applicants welcome to apply!
7:30 a.m. - 4:30 p.m.
Read the full job description: Universal Clerk Job Description
Learn more about the Linn County Treasurers office: Linn County Treasurer's Office Website
Salary : $50,877