[POOL] Enrollment Specialist 1

This posting is for a pooled position. Application submissions for “[POOL]” positions are accepted on an ongoing basis to ensure a continuous and ready pool of qualified candidates for immediate review when the need arises. If/when a position becomes available, the College will review applications from this pool, and interview candidates whose qualifications best match the specific opening.

Applicants must reapply to the pool annually to maintain their active status in the pool.

May perform a variety of late afternoon and evening support at the Corvallis Campus including facilities, reception, event staffing, office, and general clerical support for staff, students, and the public. Provides regular on-site oversight for evening classes.

Performs a wide range of complex and technical duties supporting student enrollment and registration processes. Delivers student on boarding support, providing excellent customer service and displaying exceptional problem-solving skills. Works with the Student Navigator and department staff to improve student registration processes.

• Provides registration assistance and explains required processes to new students. Enters student enrollments into Banner. Ensures students know their next step after enrollment. Responds to unexpected situations by assessing college resources for a solution.

• Provides welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure the academic needs of incoming students are met. Maintains a friendly, empathetic and encouraging demeanor in order to assist new students to navigate the registration process.

• Serves as first point of contact for providing information, answers, and referrals for all questions from incoming first-time students. Accurately informs students on details of their classes and trainings to ensure department meets onboarding objectives.

• Uses available college information to guide students to appropriate courses and college resources during their time as a student. Introduces students to available tools and information contained in WebRunner.

• Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around challenges and barriers.

• Performs duties of Navigator during absences and oversees part time staff for enrollment and registration questions, and provides training involving phone and registration procedures, and accessing Banner to retrieve student information.

• Accesses, updates, and maintains accurate enrollment and other records.

• Performs other related duties as assigned.

Education and Experience:

OR an equivalent combination of education and experience that enables full performance of all aspects of the position.

Knowledge and Skills:

Physical Skills and Abilities:
Learned physical skill is required to perform keyboarding functions. Must be able to use computer and other office equipment. Requires ability to communicate effectively with staff and students in person and over the phone.

Working Conditions:
Work is typically performed in an office setting with minimal exposure to safety or health hazards. Considerable time is spent working at a computer.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

• Resume

• Cover Letter

• Unofficial Academic Transcript (if needed to meet minimum qualifications)

If your transcript is issued in a language other than English, please include a translated copy.

U.S. Veterans must attach proof of Veteran Status to their application to qualify for veteran’s consideration.