Assistant Solution Center Manager

What LINKBANK Offers:

Hourly Rate between: $23.90 - $35.90 per hour

• Eligible for overtime for hours worked over 40 in any week
• Saturday pay
• All Employee Incentive Plan – annual bonus

Benefits (first of the month following date of hire):

• Medical / Dental / Vision Coverage for employee and families
• Life Insurance / Short and Long Term Disability – employer paid
• Voluntary Life and AD&D Options for employee, spouse and children

Retirement (first of the month following 90 days of employment):

• Employer match 50% up to 6% of employee’s bi-weekly salary deferral
• Auto enrolled and auto escalated

Annual Paid Time off

• 120 hours of Paid Time off (Vacation)
• 40 hours of Family Care time
• 40 hours of Sick & Safe Leave
• 24 hours of Volunteer time
• 8 hours of Birthday time
• 11 paid holidays

Other Benefits

• Education Assistance
• Employee Stock Purchase Program (buy at 5% discount)
• Employee Referral Program
• Paid Parental Leave

General Responsibilities / Job Summary:

The Assistant Solutions Center Manager will help the Manager of the Solution Center provide leadership to the office through daily operations in all areas of banking service, sales, lending, policy/procedure, and operations.

Essential Functions/Duties:

• Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.
• This position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.
• Assists the Solution Center Manager in efforts to reach profit, performance, and customer service goals while maintaining operational compliance.
• Assists clients with routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers, loan payments, and account balance inquiries as required.
• Assists in training and coaching staff towards LINK values, Client Experience, and performance metrics.
• Recognizes needs and offers viable solutions of products and services to enhance client relationships and experiences. Provides referrals to other departments or individuals as applicable.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Maintains a high degree of technical proficiency of bank products and systems and conformity to company policies.
• Makes use of the Bank’s Customer Relationship Management Synapsys to record customer interactions, creating sales and service events, or refers complex issues requiring additional follow-up to the appropriate person or department.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
• Other duties as assigned.

Minimum Qualifications:

Education/Training: High School diploma or equivalent

Knowledge/Skills/Abilities:

• Ability to juggle multiple priorities with clear direction from supervisor.
• Proficient reading, writing, grammar, and math skills.
• Attention to detail, problem solving and the ability to be proactive.
• Working knowledge of bank operating policies and procedures.
• Problem solving and time management skills
• Strong computer knowledge and Windows skills required.
• Strong interpersonal, communication, leadership, and organizational skills.
• Visual, auditory, and speaking skills.
• Knowledge of Consumer Lending

Experience: Minimum of one (1) of experience in a retail banking environment or customer service experience preferred. Management of 2 or more people preferred.

Required Certification/Licenses: NMLS Registration

Travel Requirements: Local travel for trainings and to assist other Solutions Centers.

Physical and Mental Job Requirements:

• Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.???
• Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.?
• Must have visual acuity required to work at a computer terminal.?
• Mobility enough to coordinate activities in the department and lifting up to 20 pounds may be required.