What are the responsibilities and job description for the PC Replacement Technicians position at Link Technologies?
JOB-7758
PC Replacement Technicians
Denver Metropolitan Area, CO
Link Technologies
Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking three (3) PC Replacement Technicians to join our team.
Key Responsibilities
We are seeking three (3) skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities to include replacement Desktop and Laptop computers with accessories including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills. Key responsibilities include, but are not limited to:
Troubleshooting complex hardware and desktop/SaaS software issues
Imaging, replacing, and installing laptops
Providing responsive, customer-focused technical support across a range of environments Roles and Responsibilities
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
Responds to calls, chats, service tickets, and dispatched requests for technical support
Diagnoses and fixes endpoint network, software, and hardware issues
Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
Communicates with users on proper computer uses and policies utilizing excellent customer service skills
Provides ad-hoc training to users and groups on hardware and software systems
Works with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our support platform
Creates and maintains Knowledge-Based articles for support
Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
Performs all other necessary tasks related to IT Support of the respective agencies and supported locations
Required Skills and Experience
Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms
Be a strong communicator and detail oriented
Experience supporting Windows 11
Experience supporting Microsoft Office 365
Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
ServiceNow experience
Experience and knowledge in ITIL process handling incident, change and problem management
Independent self-starter able to collaborate actively with others in a cross-functional team
Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
SCCM experience a plus
Can lift equipment up to 50 lbs.
License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Corporate Headquarters: 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: | Fax: Locations in: Denver, CO, and Phoenix, AZ
Salary.com Estimation for PC Replacement Technicians in Denver, CO
$56,715 to $70,884
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