What are the responsibilities and job description for the Help Desk Engineer - Desktop Support position at Link Technologies?
JOB-7754
Help Desk Engineer - Desktop Support
Las Vegas, NV
Permanent
Link Technologies
Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Help Desk Engineer - Desktop Support to join our team.
Key Responsibilities
The Help Desk Engineer is responsible for providing exceptional technical support to corporate and property employees, including regular interaction with C-level executives and senior leadership. This role delivers white-glove support for desktops, laptops, mobile devices, collaboration technologies, and applications while ensuring excellent customer service and timely issue resolution. The ideal candidate possesses strong technical troubleshooting skills, a professional executive presence, and hands-on experience supporting enterprise technologies in a fast-paced environment.
Help People with Tech Problems
Support executives and staff with computers, phones, and accounts
Reset passwords, fix login/MFA issues, troubleshoot email and Microsoft 365 apps
Fix network, VPN, and printer issues
Explain tech stuff in plain language Manage Computers & Devices
Set up and fix Windows and Mac computers
Handle computer upgrades, replacements, and re-imaging (wiping/reinstalling)
Set up monitors, docking stations, printers, and conference room equipment Manage Phones
Set up and support iPhones for staff
Use Microsoft Intune to manage company devices Support Microsoft Tools
Help with Outlook, Word, Excel, PowerPoint, Teams, OneDrive
Manage Microsoft 365 accounts and licenses
Handle device enrollment and policies through Intune Support Company-Specific Software
Troubleshoot hotel management systems (Maestro PMS, Daylight, Scala digital signage)
Work with outside vendors when issues are too complex to fix alone Remote Support
Fix issues remotely using ScreenConnect
Keep clear notes on what problems came up and how you solved them Support Office Technology
Fix desk phones, video conferencing, TVs/signage, and meeting room tech
Keep Records & Improve Things
Log all tickets and solutions in the IT system
Write help articles for common problems
Spot recurring issues and suggest better long-term fixes
Qualifications
Experience
3 years in help desk or desktop support
Comfortable supporting executives professionally and confidentially
Strong people skills and problem-solving ability
Able to juggle multiple tasks independently Technical Skills
Windows 11 and macOS
Microsoft 365, Intune, Entra ID (Azure AD), MFA
Setting up computers and phones (iPhones)
Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
ScreenConnect (remote support tool)
Software: Maestro PMS, Daylight, Scala
Preferred, not Required
Experience in hotels, resorts, or casinos
Microsoft certifications (MS-900, MD-102, etc.)
Interest in AI technology such as Copilot, PowerAutomate, ChatGPT, Claude
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Corporate Headquarters: 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: | Fax: Locations in: Denver, CO, and Phoenix, AZ
Salary.com Estimation for Help Desk Engineer - Desktop Support in Las Vegas, NV
$58,513 to $69,803
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