What are the responsibilities and job description for the Field Technician position at Link Technologies?

JOB-7643
Field Technician
Las Vegas, NV
Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Field Technician to join our team.

Summary:

We are seeking an experienced Field Technician to support IT operations across casino and hospitality environments. This role is responsible for support, field services, and maintaining critical gaming and hotel systems, with a strong focus on platforms such as Aristocrat Technologies.

Key Responsibilities:
- Provide Tier 3 / 4 onsite and remote support for casino, hotel, and POS systems
- Support and troubleshoot gaming systems with emphasis on Aristocrat platforms, with additional support for IGT and similar systems
- Install, configure, and maintain hardware and software including gaming terminals, workstations, POS devices, and peripherals
- Perform network troubleshooting (connectivity, switches, routers, cabling) using tools such as PuTTY and cable testers
- Support PMS and POS systems (e.g., Opera, Micros Symphony, InfoGenesis)
- Manage incidents and service requests through ITSM tools (e.g., ServiceNow, Ivanti)
- Execute system upgrades, patches, and routine maintenance across Windows environments
- Assist with integrations between gaming systems, POS, and hotel platforms
- Maintain documentation for system configurations, procedures, and issue resolution
- Travel between properties to support multi-site operations as needed
Required Qualifications:
- 3 years of IT support experience, preferably in casino, gaming, or hospitality environments
- Hands-on experience supporting gaming systems, particularly Aristocrat platforms; exposure to IGT or similar systems is a plus
- Strong knowledge of Windows OS, Active Directory, and Office 365
- Experience with network troubleshooting (TCP/IP, switching, basic routing)
- Familiarity with POS and PMS systems in hospitality environments
- Experience with ITSM/ticketing tools such as ServiceNow or Ivanti
- Ability to manage high-priority incidents in fast-paced, customer-facing environments
- Strong communication and customer service skills
Preferred Qualifications:
- Experience supporting multi-property casino environments
- Exposure to VMware or virtualized infrastructure
- Bilingual (English/Spanish) preferred
- Industry certifications (e.g., CompTIA A , Network ) or equivalent experience
Additional Requirements:
- Must be 21 and able to obtain/maintain a gaming license
- Availability for all shifts including nights, weekends, and holidays
- Reliable transportation and willingness to travel between locations
- Ability to lift and install IT hardware as needed
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

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