Telephone Control Specialist

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Telephone Control Specialist to join our team in Aberdeen Proving Ground, MD. 

• Must be a U.S. Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

The Telephone Control Specialist will support mission-critical personnel at the U.S. Army Combat Capabilities Development Command Chemical Biological Center (DEVCOM). The Specialist will provide voice and data communications support for DEVCOM and its tenants, ensuring reliable connectivity across classified and unclassified networks. You will work with stakeholders to maintain mission-critical communication infrastructure and capabilities.

Join a team of dedicated professionals at an industry-leading organization, where you will work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.

Job Responsibilities:

• Manages and troubleshoots services such as dial tone, DSN, ISDN, VoIP, Voicemail, Conference Bridging, and long-haul circuits. 
• Supports Government Emergency Telecommunications Service (GETS) and other secure communication requirements. 
• Continuously monitor systems, identify potential problems, and use diagnostic tools to analyze and resolve hardware and software issues. 
• Maintain accurate records of system configurations, equipment inventory, network diagrams, and work performed. 
• Provide technical assistance and training to end-users. 
• Schedule and oversee the installation, configuration, and repair of telephone systems and related hardware. 
• Enforce organizational policies related to telecommunications usage, including security standards and data protection. Monitor for unauthorized use and support audits or reviews as needed.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Qualifications

• Must be a U.S. Citizen. 
• Must be able to obtain and maintain an active DoD Secret Clearance. 
• Two (2 ) years of voice/data systems experience.
• Familiarity with managing, configuring, and troubleshooting telephone systems, including VoIP, PBX, and analog systems.
• Ability to maintain accurate inventories of telephone equipment, track service requests, and manage user accounts and access permissions.
• Understanding of network infrastructure related to telephony, including IP addressing, cabling, and connectivity between devices and systems.

Preferred:

• DoD Secret Clearance
• BA/BS in computer science or information technology.
• Proficiency with Microsoft Office products. 
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $55,000 - $70,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.