IT Security & Support Analyst

We are seeking an IT Security & Support Specialist with at least 2 years of experience providing technical support and information security services in an enterprise environment. This cross-functional role supports both the IT security and help desk teams, combining end-user support with security operations, incident management, and compliance activities. The ideal candidate is a collaborative problem solver who can also work independently with minimal supervision.

Job Duties

• Provide technical support to end users by troubleshooting and resolving hardware, software, and connectivity issues.
• Respond to, prioritize, and resolve IT support tickets in accordance with established service levels.
• Assist with documenting, tracking, and managing security incidents and identified vulnerabilities.
• Perform network monitoring and generate reports to identify potential performance or security concerns.
• Support information security initiatives by following established policies, procedures, and best practices.
• Help ensure compliance with applicable security standards, regulatory requirements, and organizational policies.
• Collaborate with IT security, infrastructure, and support teams to resolve technical and security-related issues.
• Maintain accurate documentation of support activities, incidents, and remediation efforts.
• Identify opportunities to improve support processes and strengthen the organization's security posture.
• Work independently to manage assigned tasks while contributing effectively within a cross-functional team environment.
  
  

Required Qualifications

• 2 years of experience providing information security support in an enterprise IT environment.
• 2 years of experience providing help desk or technical support services.
• Experience supporting and administering Microsoft Windows Server and Windows workstation operating systems.
• Experience using and supporting Microsoft 365 (O365) products and services.
• Experience working with incident reporting, incident management, and IT support ticketing systems.
• Experience using network and computer security testing and assessment tools.
• Experience reading, analyzing, and interpreting security logs and system reports.
• Experience working with Tenable and Splunk for vulnerability management, monitoring, and security analysis.
• Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or current industry-recognized IT certifications.