What are the responsibilities and job description for the IT Security Support Analyst position at Prorec Resource Solutions, LLC?
Location: Harrisburg, PA
Work Arrangement: Hybrid - 40% onsite / 60% remote
Schedule: 8 hrs/day, 5 days/wk
Interview: Virtual
Contract: 07/01/2026 - 06/30/2027. Historically, these roles are extended for an additional year.
Visas Accepted: USC, GC, GC EAD, H1B
Role Overview
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within security and help desk teams.
Primary Responsibilities
Work Arrangement: Hybrid - 40% onsite / 60% remote
Schedule: 8 hrs/day, 5 days/wk
Interview: Virtual
Contract: 07/01/2026 - 06/30/2027. Historically, these roles are extended for an additional year.
Visas Accepted: USC, GC, GC EAD, H1B
Role Overview
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within security and help desk teams.
Primary Responsibilities
- Provide general technology support.
- Respond to and implement support tickets.
- Assist documenting and managing incidents and vulnerabilities.
- Perform network monitoring and reporting.
- Ensure compliance with regulatory guidelines and policies.
- Work collaboratively between teams.
- Work independently with minimal supervision.
- Experience in information security related support
- Experience in helpdesk related support
- Ability to communicate effectively orally and in writing
- Ability to collaborate with peers, between teams, and stakeholders
- Experience with Microsoft server and workstation operating systems
- Experience with Microsoft O365 products
- Experience with incident reporting and support ticketing systems
- Experience with network and computer security testing tools
- Experience reading and interpreting security logs and reports
- Knowledge of industry standards and best practices of information security
- Knowledge of business process analysis methods
- Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed
- Perform related work as required
- Strong problem-solving and critical thinking skills
- Stays up to date with cybersecurity trends and risks
- Experience working with Tenable and Splunk
- Excellent communication and collaboration skills
- Ability to quickly adapt to changing priorities and technologies