Dynamics 365 CE CRM Developer

Location: Middletown, PA
Position Type: Hybrid
Hybrid Schedule: Mostly remote, onsite as needed, minimum of 1 week per month.
Contract Length: 7 months extensions

Position Overview:
The Microsoft CE CRM Developer will configure, develop, and optimize Dynamics 365 Customer Engagement solutions to support business operations and enhance user experience. This role involves collaborating with cross-functional teams to deliver scalable CRM solutions, integrate with external systems, and provide ongoing support and training.

Required Skills:

• 5 years’ experience developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.

• 3 years’ experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, etc.

• Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self-service web portals, and native mobile applications.

• Advanced knowledge of Dynamics 365 CE functionalities with a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers.

• Hands-on experience integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.

• Familiarity with Agile development methodologies.

• Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.

• Bachelor’s degree in business management or information systems.

• Current certifications:

  • Dynamics 365 Fundamentals (MB-910)

  • Microsoft Power Platform Dynamics 365 Core (MB-200)

  • Power Platform App Maker Associate (PL-100)

  • Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

  • Power Platform Developer Associate (PL-400)

Preferred / In Progress:

• Working towards certifications:

  • Power Platform Functional Consultant Associate (PL-200)

  • Dynamics 365 Power Platform Solution Architect Expert (PL-600)

• MS Dynamics Fast Track recognized architect.

• Microsoft Most Valuable Professional (MVP) recognized.

Duties:

• Configure and develop Microsoft Dynamics 365 CE CRM based on functional and technical requirements.

• Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery.

• Participate as a member of project teams to implement solutions as assigned.

• Define functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.

• Ensure seamless integration, optimal performance, and efficient data flow across systems.

• Support the development of end-user training programs and promote adoption through effective change management.

• Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions.

• Identify and implement improvements to enhance system functionality and user experience.

• Configure Dynamics 365 CE applications to meet specific business requirements, including Customer Service functionality such as Channels, Workstreams, and Unified Routing for Omnichannel features.

• Ensure customizations and integrations align with functional needs.

• Build and manage Continuous Integration and Continuous Delivery pipelines following Application Lifecycle Management best practices.

• Maintain productive relationships with technology staff, business owners, project sponsors, vendors, and key clients.

• Lead and participate in project team activities related to enterprise systems.

• Work independently to accomplish assigned tasks and duties.

• Adhere to organizational standards, policies, and procedures.

• Utilize various software and technology tools to perform job duties effectively.

• Fully document all technical and functional work, including designs, test plans, impact analysis reports, lessons learned, and best practices, following established templates and standards.