Property Management-Community Director

Join the Lindy Communities Family!

 

Lindy Communities is a proud, fourth-generation, family-owned property management company with a distinguished portfolio of high-quality residential communities throughout the Greater Philadelphia area.

 

Our mission is simple: to deliver the best apartment living experience possible. We achieve this by building a team of passionate, talented individuals who take pride in their work and are dedicated to creating exceptional living environments for our residents.

 

About the Community Director Position:

This position description provides the overall purpose, key responsibilities, and specifications of the position.  Lindy Communities philosophy requires that all employees contribute on a team basis for the purpose of overall company success.  Accordingly, although this description does contain those functions/responsibilities which are essential to the performance of this position and other responsibilities which are part of the position, there may be other responsibilities which are not included.  Lindy Communities reserves the right to amend or change this description at any time.

 

 Overall Responsibility

Responsible for the day-to-day operations of an individual community or group of communities in the same geographic area.  Build a strong team(s) with common goals and objectives.  Manages residential real estate properties for clients by performing the following duties personally or through subordinate supervisors/employees.  Duties include participation and oversight of budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resource administration and a property’s overall performance as a real estate asset.

 

Essential Duties and Responsibilities

Operations

         Inspect (personally) each building at least once each week.  Maintain daily records of inspections and provide follow-up supervision to ensure corrective action is taken as needed.  Inspection areas include, but are not limited to, all buildings, grounds, and other common and public areas to ensure that employees are performing their assigned duties.

 

         Continuously be aware of safety practices and procedures.  Ensure that the Community Safety Program is effective and proactive.

 

         Coordinate with the Regional Manager on all housing violations, any special tenant arrangements or potential problems.

 

         Ensure that Lindy Communities policy regarding Fair Housing is understood and followed by all employees and contractors and that necessary Fair Housing notices are posted as required by local, state and federal regulations.

 

         Follow emergency procedures as outlined in Lindy Communities manuals and policy guidelines.  Notify next level of management and proper authorities immediately of emergencies (e.g. fire).

 

         Provides assistance to Inspect vacated apartments and decide the extent of turnover repairs/redecorating that will be required.  (Inspections may only be delegated with the written approval of the Community Manager).

 

         Assists in the Inspection and approve vacant apartments that are ready for move in.

 

         Assure that lease or rental agreements are being properly completed and renewed. Real Estate license is required.

 

         Assure that all offices are kept clean and neat.

 

         Assure that equipment is kept in proper working condition and repairs are made as necessary.  Replace equipment as necessary as coordinated and approved with the Regional Manager.

 

         Keep common areas (e.g. halls, stairways, community room, grounds, playgrounds, etc.) clean and in good repair.  Repair unsafe items immediately, or mark so as to ensure no person is injured by the item.

 

         Assure that policy and procedure changes are communicated to the employees who need to know or as directed by the Regional Manager.

 

         Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members.

 

         Assists with eviction of tenants in compliance with court order and directions from Lawyer and Regional Manager.

 

Human Resources

         Hire, train, and equip the best employees in the industry.

 

         Ensure that all team member timesheets are kept up to date and sent to Payroll in a timely manner.

 

         Supervise all on-site personnel (either directly or indirectly.)

 

         Provide staff with leadership and supervision which motivates employees to effectively perform.

 

         Constantly coach and mentor employees on individual and community goals.

 

         Provide new employees with a thorough introduction of the community and Lindy Communities so that they understand what is expected of them, the importance of their contribution to the community, how they fit into the team, and the importance of working safely.

 

         Ensure employees receive on the job training and other training opportunities.

 

         Review employee performance and schedule training programs as needed.

 

         Make recommendations for the advancement and promotion of above average employees.

 

         Make recommendations for the termination of non-qualified employees in coordination with the Regional Manager and the Director of Human Resources.

 

         Ensure employees understand the content and follow Lindy Communities Employee Handbook.

 

         Report all on the job employee injuries to the HR department at the Main Office the same day that they occur.

 

         Assure that employee bulletin board(s) are orderly and up-to-date, and all necessary federal and state posters and Lindy Community Company notices are posted for employee information.

 

Marketing

         Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached.

 

         Have proper “tools” available for the marketing effort (floor plans, area information, transportation schedules, etc.)

 

         Keep vacant units clean and in market ready condition at all times.

 

         Supervise all outreach programs.

 

         Review first impression items monthly, e.g., entrance signs, office, professional attire, and model appearance to ensure a positive impression.

 

         Review shopping reports with leasing staff and provide guidance on how to improve.

 

         Review monthly sales reports with the Regional Manager and recommend adjustments as needed.

 

         Ensure that all residents receive a resident referral reminder bimonthly.

 

         Participate in the development of the advertising plan for the community.

 

         Review and analyze market survey information and make pricing recommendations.

 

Resident Relations

         Ensure active resident relations programs are in place.

 

         Aggressively pursue resident retention.

 

         Ensure staff is providing superior customer service to all residents.

 

         Supervise resident services.

 

         Ensure that someone on the management team meets all new residents prior to, or at, occupancy.

 

        

Interview those residents who present challenges/problems that the Assistant Community Manager or other staff employees cannot resolve and attempt to resolve them and/or make recommendations to the Regional Manager on how the matter can best be resolved.

 

         Assure prompt and positive action on all resident complaints.

 

         Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents.

 

         Assure proper dress neatness and personal cleanliness by the entire staff is maintained at all times, (e.g. uniforms for grounds/maintenance, proper business/career apparel for administrative employees).

 

         Follow-up with residents after maintenance has been performed through phone calls, personal notes, etc.

 

         Communicate with your residents about community news.  Note: newsletters and all nonstandard letters to resident are to be approved by the Regional Manager.

 

Accounting Procedures

         Ensure that purchases are made in accordance with current Lindy Community policy.  Assure that vendors are approved and that PO procedures are followed.

 

               Assure that petty cash is secured and properly accounted for.

 

         Become thoroughly familiar with all accounting procedures.

 

Supervisory Responsibilities

May manage several subordinate supervisors who supervise the community’s employees.  Is responsible for the overall direction, coordination, and evaluation of these supervisors.  May also directly supervise non-supervisory employees.

 

Carries out supervisory responsibilities in accordance with Lindy Communities Company policies and applicable laws.  Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues.

 

Job Qualifications

High school diploma or general education degree.

A PA Real Estate License is required.  Real Estate license is required. Must obtain within 6 months of date of hire.

 

Experience

Minimum five years of prior property management or experience in related field.

 

Certificates, Licensed, Registrations

Must have vehicle.

Real Estate license is required. Must obtain within 6 months of date of hire.

 

 

Benefits:

Competitive Compensation – Salaries are commensurate with experience and education.

Health Coverage – Medical insurance with up to 90% of premiums covered by the employer.

Retirement Planning – 401(k) plan with a generous employer match to help you plan for the future.

Summer Fridays – Workday ends 2 hours earlier on Friday in the summer

Holiday Half Days - - Half days the day prior to holidays

Income Protection – Employer-paid long-term and short-term disability insurance.

Life Insurance – Employer-paid life insurance for added peace of mind.

Paid Time Off – A substantial PTO program to support work-life balance.

Recognition & Rewards – Employee recognition initiatives and a holiday bonus program.

Professional Development – Access to training programs, development resources, and tuition reimbursement.

Employee Assistance Program (EAP) – Confidential support for personal and professional challenges.

Housing Benefits – Discounts on apartments at Lindy Communities, including on-site and nearby options.

Wellness Perks – Complimentary access to community fitness centers and pools.

Additional Coverage – Optional dental and vision, critical Care, Accident, Pet insurance plans.

 

Take the next step in your career with a company that invests in your success. Apply today and discover the Lindy difference.

 

No one will be denied opportunities or benefits on the basis of age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief or disability that does not prohibit performance.  EOE

 

Principles only.  Recruiters, please do not contact this job poster.

Do Not contact us with unsolicited services or offers.

 

Salary : $37