What are the responsibilities and job description for the Service Manager position at LINDER INDUSTRIAL MACHINERY COMPANY?
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Summary:
Responsible for the efficient, profitable and safe operation of the service department.
Responsibilities:
- Maintain staffing at proper levels in relationship to current market
- Evaluate performance of service department against stated goals, budgets, customer reviews and
competitors
- Ensure that all shop and field service work is performed in an efficient manner to the satisfaction
of internal and external customers
- Perform periodic written evaluations for service technicians and staff as required
- Ensure that necessary shop tools and equipment are available and maintained in good working
order
- Meet and exceed company goals as related to growth, efficiency, and safety
- Review salary and compensation plan for service personnel and make recommendations for
changes as appropriate
- Prepare call reports, estimates and budgets as required
- Evaluate work in process for accuracy and efficiency
- Audit compliance of all federal, state and local regulations pertaining to the service department
- Schedule weekly customer visits jointly with CFAs, PSRs and/or equipment sales person
- Maintain good working relationship with other departments
- Maintain on-going self improvement via self study, company and factory provided programs
- Perform other tasks as requested by management
Education/Experience/Skill:
- High School diploma or GED and a minimum two years at Vocational or Technical School
- Experience in industry; preferably in the service area
- Proficient computer skills
- Excellent interpersonal and communication skills
- General knowledge of maintenance, repair, parts department functions, sales, and customer needs
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.