What are the responsibilities and job description for the Coordinator, Box Office and Patron Services position at Lindenwood University?
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Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
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Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Coordinator, Box Office and Patron Services
Division: Advancement and Community Engagement
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Manager, Campus Box Office
Positions Supervised: N/A
Job Summary
The box office and patron services coordinator is responsible for the oversight and execution of all ticketing and front-of-house operations for the J. Scheidegger Center for the Arts and other campus events as needed. The coordinator ensures proper functioning of local, remote, and online ticketing systems and local patron services; supervises volunteer ushers; and provides general customer service.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Trains and manages volunteer ushers; coordinates usher training and incentive supplies; maintains usher sign-up website
- Coordinates local and remote box office operations, including all ticketing system operations, ticket sales, and cash management
- Coordinates all front-of-house operations, including ushering, concessions, coat check, climate, signs, stanchions, and merch tables
- Serves as main point-of-contact for ushers
- Coordinates security, catering, and hospitality needs with Operations for all events
- Coordinates upkeep and maintenance for the lobby, theater, and surrounding spaces during performances and as needed
- Resolves matters of significance regarding front-of-house operations and general customer service
- Organizes and maintains box office common area; tracks box office inventory and anticipates supply needs
- Assists box office manager with event construction, proofreading material, and database management to include entering, updating, and cleaning user information
- Assist with housekeeping of box office and setup of mobile box offices
- Coordinates mobile box office functions with campus event managers, employees, and volunteers
- Coordinates with other departments and external rentals to execute events including attending production meetings
- Sells tickets during box office hours and covers employee breaks; assumes the duties of the box office manager in their absence
- Works with staff during events to ensure patron needs are met
- Maintains detailed records of all sales, donations, and expenditures
- Manages daily operational, financial, and business functions efficiently while strictly adhering to University policies
Service Excellence
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Supports the missionof the University and serves as an ambassador of the Q2 culture of service excellence
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Models, supports, and holds others accountable to the University’s values
- Ensures staff provide excellent customer service at campus box office events
- Resolves escalated customer issues, including refunds and scalping
- Actively assists patrons with ticketing issues
Communication, Teamwork, and Collaboration
- Collaborates with box office manager to ensure optimal attendance, sales, service, and events
- Assists in the coordination of building tours and lobby displays
- Manages concurrent events alongside box office manager
- Leads teams of student workers and volunteers during events
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
- Bachelor’s degree
- Minimum of 2 years’ experience in customer service or related field
- Box office experience preferred
- Theater experience preferred
- Managerial/supervisory experience preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Knowledge of digital media and computer systems
- Ability to work well with the public and provide excellent customer service
- Excellent written and verbal communication skills
- Ability to be organized, use good judgment, think critically, and multitask
- Ability to work with a varied range of skill levels and personalities
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please
click here
to view Lindenwood University’s flexible work designation descriptions.- General box office/theater setting
- Some outdoor work and work in athletic facilities required
- Variable work schedule, including evenings and weekends, due to diverse schedule of events
- Non-Standard Flex
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to stand or sit for long periods of time
- Ability to greet and guide media and patrons
- Ability to navigate stage and lighting terrain
- Adequately mobile to attend events on and off campus
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
