What are the responsibilities and job description for the Admissions Counselor, Traditional Students position at Lindenwood University?
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Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
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Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Admissions Counselor, Traditional Students
Division: Enrollment and Marketing
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Director, Traditional Undergraduate Admissions; Assistant Director, Traditional Undergraduate Admissions
Positions Supervised: N/A
Job Summary
The admissions counselor for traditional students proactively contacts and/or responds to inquiries from potential students to discuss their educational goals and provide information about the benefits of attending Lindenwood University. This position recruits, onboards, and supports students from inquiry to enrollment and coordinates with Student Financial Services (SFS), Admissions, and Academic Affairs to ensure a streamlined and user-friendly process. The admissions counselor also delivers upon the University’s vision to be the next great learner-centric university by providing unparalleled service delivery.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Manages recruitment and admissions processes
- Interacts with a high volume of potential students, using telephone, text, email, video conferencing, etc.; builds relationships with students in order to help them realize their potential and guide them to an enrollment decision
- Assists in managing day-to-day operation of St. Charles and other University-affiliated offices
- Determines financial aid qualifications and/or awards; creates financial award packages for new students in collaboration with Student Financial Services (SFS) and in accordance with the University’s institutional aid policy
- Represents University admissions at school visits, community events, college fairs, and all other recruitment initiatives
- Meets recruitment goals and adheres to departmental policies for student outreach
- Meets with prospective students and families to explain program offerings; completes new student paperwork; reviews admissibility standards
- Complies with federal, state, institution, and accreditation policies and procedures
- Completes routine reports for recruitment, projections, scheduling, and development
- Maintains accurate records and data on applicants and admitted students
- Adheres to University policies regarding travel and procurement
- Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
Service Excellence
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Supports the missionof the University and serves as an ambassador of the Q2 culture of service excellence
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Models, supports, and holds others accountable to the University’s values
- Serves as a student concierge, listening attentively to students’ needs, providing solutions, and connecting them with appropriate supporting departments
Communication, Teamwork, and Collaboration
- Evaluates effectiveness of programs, assesses outcomes, and develops improved programming for the University; identifies opportunities for process improvements and shares student feedback with relevant departments
- Communicates and tracks all correspondence with current and prospective students within the appropriate application
- Collaborates with all University departments and academic schools to provide superior student service
- Assists other recruitment divisions to meet departmental needs and goals
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
- Bachelor’s degree
- Valid driver’s license and/or reliable transportation
- Minimum of 2 years’ experience in sales or recruitment preferred
- Experience in post-secondary education recruitment preferred
- Master’s degree preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Customer-service oriented with excellent attention to detail
- Comprehensive knowledge of degree programs, marketing, and public relations principles
- Strong verbal, written, and interpersonal communication skills
- Organized with the ability to multitask, use good judgement, and think critically
- Strong professional integrity and ability to maintain strict confidentiality
- Knowledge of general office software, particularly Microsoft Office Suite and Customer Relationship Management (CRM) systems
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please
click here
to view Lindenwood University’s flexible work designation descriptions.- General office setting
- Evening and weekend hours may be required
- Overnight travel possible
- Fully On-Ground
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to sit for extended periods of time
- Ability to work effectively at a computer and/or on a phone for several hours at a time
- Adequately mobile to attend events on- and off-campus
- Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc.
- Ability to use repetitive wrist, hand, and finger movements to type regularly
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
