IT Technician

Key Responsibilities:

• Manage and maintain all the infrastructure technology of the company, including servers, networks and company hardware.
• Install, maintain, provide technical support, and train end-users on hardware and software.
• Provide high-quality customer service to our internal and external customers.

• Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.

• Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.
• Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.
• Monitor system performance and troubleshoot issues to minimize downtime

• Implement and maintain cybersecurity measures, including firewalls and endpoint protection
• Manage data backups, disaster recovery planning, and system documentation
• Ensure compliance with IT policies and industry best practices
• Other responsibilities as the business requires.

Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2 years of experience in systems administration, IT support, or business system management
• 2 years of experience with ERP systems and database management
• Experience supporting IT in a manufacturing environment preferred.
• Experience with Microsoft 365, Active Directory, and cybersecurity best practices

• Familiar with TCP/IP network fundamentals
• Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)
• Strong interpersonal skills and excellent communication skills

• Previous experience managing technology projects
• Experience with networking, virtualization, Windows Server, and cloud technologies
• Strong troubleshooting and problem-solving skills
• Ability to manage and prioritize multiple projects and work independently
• Experience with DELMIAWorks ERP preferred

Experience

• 3 year(s): IT Support
• 3 year(s): Systems Administration

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.