Dispatcher

Job Summary

Responsible for receiving (non-911) emergency and non-emergency calls from the public/student/staff, assessing the situation, determining the appropriate response, and dispatching law enforcement units to incidents by utilizing radio communication and computer-aided dispatch systems, while maintaining accurate records of all calls and actions taken

Essential Job Functions, Duties, and Responsibilities:

• Essential job functions for a full-time police dispatcher include answering emergency and non-emergency calls, gathering critical information from callers, prioritizing incidents, and dispatching police units via radio and computer. 
• Maintaining real-time status of officers and resources.
• Entering and retrieving data from various computer systems, and performing multiple tasks concurrently under pressure.
• Providing emergency and non-emergency radio communication with Law Enforcement and coordinating with other agencies for Fire and/or EMS response or additional law enforcement personnel, as needed.
• Monitor surveillance cameras, alarms, multiple radio channels, Rave, and respond to inquiries and/or requests from the public or law enforcement personnel.
• In the event of an emergency, be able to perform over-the-phone first aid and/or CPR, maintain a professional, courteous & polite demeanor, perform any additional duties assigned by Lincoln University Police Department and Staff. 
• Be familiar with and carry out emergency evacuation procedures.

• Overtime is a common requirement for maintaining 24/7 coverage, and dispatchers will occasionally be asked to work voluntary or mandated overtime - including nights, weekends, and holidays. 

Knowledge Skills and Abilities:

Minimum Qualifications:

• High School Diploma / GED or Equivalent (HiSet).

Preferred Qualifications:

• Working knowledge of Outlook, Excel & Word.
• A strong working knowledge of security operations & safety practices.
• Excellent surveillance and observation skills.
• CPR/First Aid.
• Type at least 35-40 wpm with 80% accuracy.
• Ability to pass a background check.
• Ability to pass a drug test.
• Ability to multi-task.
• Ability to handle high-stress situations and make quick decisions on your own.
• Overtime is a requirement for maintaining 24/7 coverage, may be asked to work voluntary or mandated overtime - including nights, weekends, and holidays. 

Physical Demands:

• Long periods of sitting and visual and/or strain from multiple monitors/tv screens
• Potential for eye & neck strain due to prolonged use of computer screens & communication equipment
• Ability to use hands and fingers to operate computers, computer equipment and other dispatch equipment
• Specific vision abilities are needed for continuous work with multiple computer and tv screens – including close vision and the ability to adjust focus
• The role occasionally requires lifting and/or moving light objects – typically between 10-20 pounds
• Occasional walking, standing, bending, stooping, squatting, twisting & reaching may be required to move between work areas or retrieve files or books.