Technical Quality and Reliability Manager

Technical Quality & Reliability Manager

Location: Cary, North Carolina
 Department: Operations
 Reports To: Executive Vice President of Operations

Is your current job not keeping up with your current life? Are you ready to start your next chapter with a business that is known for making an IMPACT, connects with their employees, and understands the importance of a positive work-life balance? If the answer is yes, then LTS is eager for you to join our team and help you fill those pages!

About Lincoln Technology Solutions

At Lincoln Technology Solutions (LTS), we design, manufacture, and integrate advanced LCD, OLED, and Mini-LED display technologies for complex applications. Our U.S. based engineering and operations team provide end-to-end support from concept through production, ensuring every product meets the highest standards of innovation and reliability.

Our ISO 9001 and ISO 14001 certified manufacturing facility in China delivers world class production quality and scalability, enabling us to serve demanding industries including medical, broadcast, in-flight entertainment, EV charging, and industrial equipment, where precision and dependability are essential.

Position Overview

Lincoln Technology Solutions is seeking an experienced Technical Quality & Reliability Manager to lead quality and reliability initiatives throughout the product lifecycle. The ideal candidate is a hands-on problem solver who understands both engineering principles and customer expectations, and who can translate complex technical issues into clear, actionable reports that drive effective, closed-loop corrective actions.

This role combines technical leadership, analytical thinking, and communication excellence. You’ll lead and mentor the quality team while working closely with engineering, manufacturing, and customers to ensure product performance, manage returns and failure analyses and maintain precise documentation that protects LTS’s reputation and contractual interests.

Key Responsibilities

• Lead all quality and reliability efforts across display and printed circuit board (PCB) programs.
• Evaluate product returns to determine root causes, implement corrective actions, and ensure resolutions align with customer contracts.
• Conduct and document detailed failure analysis and Corrective Action Reports (CARs) for internal and customer use.
• Translate technical findings into clear, concise communications for cross-functional teams and customers.
• Collaborate with engineering, manufacturing, and supply chain teams to drive continuous improvement.
• Maintain and refine ISO 9001 compliant quality systems and documentation.
• Work closely with our Monitor key quality metrics (defect rates, reliability trends, etc.) to identify risks and improvement opportunities.
• Serve as the primary quality liaison with customers and suppliers, ensuring professional and consistent communication.
• Protect the company from liability through accurate reporting, sound judgment, and data-driven recommendations.

Qualifications

• Bachelor’s degree in Electronics Engineering, Industrial Engineering, or related technical field (required).
• 7 years of experience in quality, reliability, or failure analysis within electronics, displays, or component manufacturing.
• Proven leadership experience in managing or mentoring a quality team.
• Strong knowledge of LCD/OLED technologies, PCB assemblies, and electronic component interactions.
• Proven ability to perform root-cause analysis and produce clear, defensible technical reports.
• Excellent cross-functional communication skills — able to interpret technical language and convey findings effectively.
• Outstanding organization, attention to detail, and professionalism in customer-facing interactions.
• Experience with ISO 9001, Lean, or Six Sigma practices preferred.

• Proficient in Microsoft Office. 
• Must be able to work remotely in the evenings occasionally.  Some travel required.

Why Join LTS

• Join a technology-driven, fast-growing company redefining display solutions.
• Collaborate with a multi-disciplined team focused on innovation, reliability, and high performance.
• Play a significant role in shaping product quality and reliability from concept to market.
• Competitive compensation, comprehensive benefits, and professional growth opportunities.
• Be part of a company that values precision, integrity, and continuous improvement.

Benefits:

• Medical, Dental, Vision and EAP benefits
• PTO, Unlimited Sick Time, 7 paid holidays & 3 paid floating holidays
• 401k with up to 6% company match
• Short-Term and Long-Term Disability
• AD&D

EOY Bonus Eligibility