Administrative Assistant (Main Office Receptionist)

Main Office Receptionist, Non-Union Support Staff

Position Summary:

Facilitate Front Desk/Main Office operations and communication systems. Create and maintain an office tone that is welcoming, courteous, respectful and friendly for students, parents, staff and community members while maintaining a business-like, efficient and confidential environment. Support the work of the other members of the Main Office Staff.  

Duties and Responsibilities (Not limited to):

Main Office Operations

• Oversee functions of main office and reception area
• Screen visitors for security purposes (restraining orders, unauthorized visitors etc.)
• Greet and direct visitors to appropriate locations
• Issue visitor passes
• Maintain lost and found
• Issue parking permits and maintain database
• Answer and direct inquiries from students, staff, parents and visitors
• Assist students and parents with dismissal and tardiness when house assistants are not available.
• Assist in emergency situations

Communication Systems and Operations

• Operate main telephone system for school, including incoming and outgoing calls, transfers and paging/public address system
• Update school voicemail greeting including when school closed due to summer, weather or emergencies
• Retrieve and distribute messages from the general voice mailbox
• Operate emergency phone system - contact for classroom emergency calls for nurse, police and 911.
• Serve as police liaison for 911 emergencies (direction for call origin and follow through)

Staff Attendance and substitute coordination

• Process all staff absence forms/requests
• Produce bi-annual report with statistics of class coverage
• Work closely with Department Coordinators regarding class coverage needs
• Assist Curriculum Director with hiring of substitute teachers
• Communicate with substitute teachers, schedule class coverage, work with Business Office to ensure payment of substitute teachers

Additional Responsibilities:

• Monitor daily announcements on-line
• Monitor and log field trip requests
• Maintain employee database with office assignments and phone extensions; update staff emergency phone chain and staff extension list
• Employee mail distribution
• Staff Reception Desk on Back to School Night; organize volunteers for Back to School Night (once a year – evening)
• Provide support to Main Office Staff during peak periods 
• Various projects as assigned
• Work permits
• Other duties as assigned 

Education and Experience:

• High School diploma required/College degree preferred
• Strong computer skills and the ability to learn new systems required
• Experience with Google Workspace and Aspen, a plus
• Three years of municipal office experience

Necessary Knowledge, Skills and Abilities:

• Be able to interact positively, professionally and patiently with students, parents, school staff and community members.
• Be able to maintain confidentiality with regard to staff, student and parent information.
• Be able to work independently as well as collaboratively, manage multiple tasks and to interact with students, parents, school staff and administration.
• Be able to handle stressful situations and follow protocol in an emergency situation.
• Be able to communicate clearly both verbally and in writing, manage and organize records, proofread, maintain accuracy with details, and meet deadlines. 

Work Schedule: 

• Ten Months, Full-Time (190 days)
•      180 student days
•      6 additional days assigned by your supervisor 
•      4 teacher workshop days
• 7:30am - 3:30pm   
•      1425 annual hours

Salary Range: $28.36/Hour - $37.85/Hour

Reports to: Director of Curriculum, Instruction and Assessment

LSRSD has an attractive benefits package including: health, employer sponsored Health Savings Account, dental, vision,  long-term disability, life insurance, pet insurance, identity protection, 403(b), Dependent Care Account, Flexible Spending Accounts and participation in retirement boards.

Lincoln-Sudbury Regional High School is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation. We seek educators who are anti-racist and who prioritize and value diversity, equity, and inclusion.  We encourage candidates of all backgrounds, identities, life experiences and traditionally under-represented groups to apply. We are a proud member of the Massachusetts Partnership for Diversity in Education.

Salary : $28 - $38