Owner Client Servers

Lincoln Private Jets is a member-based, on-demand private jet service dedicated to delivering luxury, efficiency, and personalized air travel experiences. We curate bespoke journeys for discerning clients who value exceptional service, comfort, and discretion. Every flight is designed to exceed expectations, transforming routine travel into unforgettable experiences. Through access to premium aircraft and personalized concierge services, Lincoln Private Jets has built an exclusive community of members who expect excellence in every detail.

The Owner Client Services Specialist is a full-time, on-site position based in West Palm Beach, Florida. This individual serves as the primary point of contact for aircraft owners and private jet members, ensuring every client interaction reflects the highest level of professionalism and service.

Responsibilities include managing booking requests, confirming flight details, coordinating with flight operations and concierge teams, maintaining accurate client records, monitoring active trips, and proactively resolving service issues. The role also focuses on strengthening long-term client relationships, supporting membership renewals, and identifying opportunities to increase client engagement and satisfaction.

This is a relationship-driven position where exceptional service directly contributes to client retention and company growth.

• Competitive base salary.
• Performance-based bonus program (commission-style earnings).
• Bonuses are earned based exclusively on:
• New membership sales.
• Membership renewals.
• Charter revenue generated from existing or referred clients.
• Achievement of monthly and quarterly performance goals.
• Client retention and service excellence metrics.
• There is no traditional percentage commission. Additional earnings are paid through a structured bonus program tied to individual and team performance.

Top performers have the opportunity to significantly increase their annual earnings through bonus incentives while delivering exceptional client experiences.

• Serve as the primary relationship manager for aircraft owners and private jet members.
• Coordinate charter bookings from initial request through trip completion.
• Confirm flight details and communicate updates with clients and flight crews.
• Collaborate with Operations, Concierge, and Scheduling teams to ensure seamless execution.
• Maintain accurate client profiles, travel preferences, and CRM records.
• Monitor active trips and proactively address service issues before they affect the client.
• Build long-term relationships that encourage repeat business and membership renewals.
• Identify opportunities to enhance the client experience and increase member engagement.
• Support sales initiatives by introducing prospective clients to membership opportunities and premium services.
• Deliver white-glove service that exceeds expectations on every interaction.

• Experience in luxury hospitality, private aviation, travel, yacht services, or other high-end client service environments.
• Outstanding verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Excellent problem-solving skills with sound judgment under time-sensitive conditions.
• Proficiency with CRM systems, scheduling platforms, and Microsoft Office or Google Workspace.
• Ability to work on-site in West Palm Beach, Florida.
• Flexible schedule, including occasional evenings, weekends, and holidays as client needs require.
• Previous experience in private aviation or member-based luxury services is highly preferred.
• Bachelor's degree in Business, Hospitality, Aviation Management, or related field preferred, or equivalent professional experience.

• Competitive COMMISSION BASE .
• Performance bonus program with substantial earning potential.
• Opportunity to work with an exclusive luxury clientele.
• Career growth within a rapidly expanding private aviation company.
• Professional, collaborative, and fast-paced work environment.
• The opportunity to deliver exceptional experiences in one of the world's premier luxury industries.