What are the responsibilities and job description for the Enrollment Services Representative I position at Lincoln Land Community College?
Position Details
Position Information
Quick Link https://llcc.peopleadmin.com/postings/9153 Position Title Enrollment Services Representative I Full Time or Part Time Full Time Months Worked Per Year
12
Hours Worked Per Week
40
Work Schedule
Monday – Friday, 8AM-5PM
Summary
Remote Work Availability No Job Description Summary
The Enrollment Services Representative I makes an impact where student success begins by providing front-line, student-centered support across Enrollment Services. This role assists students by answering questions, explaining processes, and guiding them to the appropriate departments. Responsibilities include supporting admissions, registration, records, testing, and financial aid processes; processing credit and non-credit registrations and transcripts; scheduling appointments; proctoring exams; and assisting staff with daily operations and special projects. The ideal candidate demonstrates strong customer service skills, attention to detail, a positive attitude, and a team-oriented approach while maintaining student confidentiality.
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!
Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.
LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment.
Required Qualifications
Associates degree OR two years of relevant office/customer service experience.
Employment is contingent upon the successful completion of a criminal background check.
Preferred Qualifications Physical Requirements Position Salary Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.
Requisition Detail Information
Open Date 12/15/2025 Last Day to Apply Open Until Filled Yes Special Instructions to Applicants
This position will be open until filled; however, applications must be received on or before Thursday, January 8, 2026, to be considered during the initial review window. Applicants chosen for interview will be initially contacted by email. In-person interviews for this position are anticipated to begin January 27 with an anticipated start date of February 24.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.
Lincoln Land Community College
ATTN: Human Resources
P.O. Box 19256
Springfield, IL 62794
Job Duties
Description of Job Duty
Provide a wide variety of support services to students while anticipating current and future needs.
Essential Duty? Yes Description of Job Duty
Employ quality customer service skills to analyze student needs and ensure that students are directed to the appropriate department and the staff.
Essential Duty? Yes Description of Job Duty
Resolve basic questions and communicate process completion steps to students.
Essential Duty? Yes Description of Job Duty
Assist students in completing various registration, admission, records, testing and financial aid processes.
Essential Duty? Yes Description of Job Duty
Complete registration processing for students and members of the community into credit and non-credit courses.
Essential Duty? Yes Description of Job Duty
Serve as a public relations representative for the public at-large by providing admission, registration, records, testing, financial aid, and other pertinent information.
Essential Duty? Yes Description of Job Duty
Process official and unofficial transcripts.
Essential Duty? Yes Description of Job Duty
Maintain student confidentiality in accordance with FERPA regulations.
Essential Duty? Yes Description of Job Duty
Proctor tests for students and clients, ensuring that all Testing Center processes are followed.
Essential Duty? Yes Description of Job Duty
Schedule appointments for students.
Essential Duty? Yes Description of Job Duty
Assist staff in all Enrollment Services areas with daily work and special projects as assigned.
Essential Duty? No Description of Job Duty
Demonstrate a positive attitude and a team approach toward accomplishing departmental and institutional goals.
Essential Duty? No Description of Job Duty
Perform other duties as assigned.
Essential Duty? No
Reference Requests
A document provided by a reference in support of a job application.
Reference Request Details
Require Applicants to submit references for this position? No Last day a reference provider can submit a recommendation Minimum number of references 3 Maximum number of references Applicant Special Instructions
Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.
Requisition Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Quick Link https://llcc.peopleadmin.com/postings/9153 Position Title Enrollment Services Representative I Full Time or Part Time Full Time Months Worked Per Year
12
Hours Worked Per Week
40
Work Schedule
Monday – Friday, 8AM-5PM
Summary
Remote Work Availability No Job Description Summary
The Enrollment Services Representative I makes an impact where student success begins by providing front-line, student-centered support across Enrollment Services. This role assists students by answering questions, explaining processes, and guiding them to the appropriate departments. Responsibilities include supporting admissions, registration, records, testing, and financial aid processes; processing credit and non-credit registrations and transcripts; scheduling appointments; proctoring exams; and assisting staff with daily operations and special projects. The ideal candidate demonstrates strong customer service skills, attention to detail, a positive attitude, and a team-oriented approach while maintaining student confidentiality.
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!
Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.
LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment.
Required Qualifications
Associates degree OR two years of relevant office/customer service experience.
Employment is contingent upon the successful completion of a criminal background check.
Preferred Qualifications Physical Requirements Position Salary Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.
Requisition Detail Information
Open Date 12/15/2025 Last Day to Apply Open Until Filled Yes Special Instructions to Applicants
This position will be open until filled; however, applications must be received on or before Thursday, January 8, 2026, to be considered during the initial review window. Applicants chosen for interview will be initially contacted by email. In-person interviews for this position are anticipated to begin January 27 with an anticipated start date of February 24.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.
Lincoln Land Community College
ATTN: Human Resources
P.O. Box 19256
Springfield, IL 62794
Job Duties
Description of Job Duty
Provide a wide variety of support services to students while anticipating current and future needs.
Essential Duty? Yes Description of Job Duty
Employ quality customer service skills to analyze student needs and ensure that students are directed to the appropriate department and the staff.
Essential Duty? Yes Description of Job Duty
Resolve basic questions and communicate process completion steps to students.
Essential Duty? Yes Description of Job Duty
Assist students in completing various registration, admission, records, testing and financial aid processes.
Essential Duty? Yes Description of Job Duty
Complete registration processing for students and members of the community into credit and non-credit courses.
Essential Duty? Yes Description of Job Duty
Serve as a public relations representative for the public at-large by providing admission, registration, records, testing, financial aid, and other pertinent information.
Essential Duty? Yes Description of Job Duty
Process official and unofficial transcripts.
Essential Duty? Yes Description of Job Duty
Maintain student confidentiality in accordance with FERPA regulations.
Essential Duty? Yes Description of Job Duty
Proctor tests for students and clients, ensuring that all Testing Center processes are followed.
Essential Duty? Yes Description of Job Duty
Schedule appointments for students.
Essential Duty? Yes Description of Job Duty
Assist staff in all Enrollment Services areas with daily work and special projects as assigned.
Essential Duty? No Description of Job Duty
Demonstrate a positive attitude and a team approach toward accomplishing departmental and institutional goals.
Essential Duty? No Description of Job Duty
Perform other duties as assigned.
Essential Duty? No
Reference Requests
A document provided by a reference in support of a job application.
Reference Request Details
Require Applicants to submit references for this position? No Last day a reference provider can submit a recommendation Minimum number of references 3 Maximum number of references Applicant Special Instructions
Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.
Requisition Specific Questions
Required fields are indicated with an asterisk (*).
- * Have you previously worked at LLCC? If so, please provide title and dates of employment. (Open Ended Question)
- * Are you legally eligible for employment in the United States and can you provide proof upon hire?
- Yes
- No
- * LLCC is unable to sponsor or take over sponsorship of an employment Visa at this time. Will you now or in the future require sponsorship for employment Visa status (e.g. H1B Visa status)? LLCC is not an E-Verify employer.
- Yes
- No
Required Documents
- Cover Letter
- Resume
- Transcripts
- Miscellaneous 1
Salary : $41,505