What are the responsibilities and job description for the Bilingual Patient Services Representative position at LiveWell Homecare Agency?
Role Overview
This position involves providing high-quality, efficient service to patients in a healthcare setting, including greeting, registering, and verifying demographic and billing information using Electronic Medical Records (EMR) systems. The role requires monitoring waiting areas to ensure timely patient flow and communicating delays when necessary. Responsibilities also include identifying insurance types and verifying patient coverage eligibility, supporting the organization’s commitment to accessible, patient-centered care.
Qualifications & Skills
- Minimum of 2 years medical office experience preferred
- Proficiency with EHR systems and Microsoft Office
- Bilingual abilities in English/Spanish or English/Polish are a plus
- Strong communication, customer service, and interpersonal skills
Key Attributes
Excellent interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently are essential for success in this role.