Help Desk Tier 1 Representative

Program: Educational Technology Services

Description:    This role serves as a critical point of contact for IT support within the LIU, and the position\'s success is contingent on delivering exceptional customer service and resolving technical issues promptly and effectively. The individual in this role contributes significantly to maintaining a positive and productive technology environment for LIU users.  

Please see attached job description for more details.

Qualifications:

• High school diploma or equivalent, required
• A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.
• Requires proficiency with the Microsoft and Google suites of office products.
• Must demonstrate strong organizational skills and attention to detail in handling tasks and responsibilities.
• Must uphold a high level of confidentiality when dealing with sensitive information and ensure the security of confidential data.
• Actively engage with and contribute to a collaborative team environment, fostering effective communication and cooperation with team members.
• Display flexibility in handling multiple tasks and adjusting work hours as needed to meet the demands and priorities of our customers.
• Exhibit the ability to prioritize tasks effectively and utilize time management techniques to ensure efficient and timely completion of responsibilities.
• Demonstrate a willingness to learn new skills and adapt to ongoing changes, staying open to acquiring new knowledge and capabilities.

Terms:  Full Time, 260days/year (12 months FT)

Salary:  $21.54/hr  excellent benefits


The LIU offers an exceptional benefits package for eligible employees, designed to support your health, financial security, and overall well-being:   

• Comprehensive Health Coverage:
  Medical insurance available for a nominal premium, plus free dental and vision coverage for employees and eligible dependents.
• Life Insurance at No Cost:
  All full-time support staff receive a $30,000 life insurance policy at no cost.
• Employee Assistance Program (EAP):
  Free, confidential support for employees and dependents, including three counseling sessions per person, per year.
• Paid Time Off:
  Sick days, Personal, and Vacation days each year.
• Income Protection:
  Short-term and long-term disability coverage available.
• Retirement Benefits:
  Participation in the Public School Employees\' Retirement System (PSERS).
• Exclusive Access to the Lincoln Health and Wellness Center:
  Available to employees and covered family members (age 2 ).
  No copays or deductibles for services provided at the center for those enrolled in the LIU medical plan.
  Learn more: https://www.lincolnhwc.com/
• Student Loan Forgiveness Eligibility:
  LIU employment may qualify you for federal Student Loan Forgiveness Programs.
  Details: https://studentaid.gov/manage-loans/forgiveness-cancellation

Salary : $22