What are the responsibilities and job description for the Field Service Technician position at Lincoln Electric?
Job Details
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert? for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Remote
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID:27214
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Summary
Lincoln Electric is seeking a US-based Service Technician to join our PythonX Services team. The ideal candidate will have a strong background in mechanical and electrical systems, exceptional troubleshooting abilities, and hands-on industrial experience. This role requires strong communication and customer service skills, with the ability to deliver high-quality service, maintain strong customer relationships, and ensure maximum equipment uptime.
At Lincoln Electric, you?ll find more than just a job?you?ll discover career growth opportunities and a highly competitive total rewards package, including bonus incentives, student loan repayment, tuition reimbursement, paid time off, paid holidays, comprehensive medical/dental/vision coverage, retirement plans, and more.
What You Will Do:
- Install aftermarket parts and products; perform testing to verify operational standards.
- Educate customers on maintaining/following a preventative maintenance schedule.
- Perform scheduled and on-demand maintenance per service work orders.
- Diagnose mechanical, electrical, and pneumatic issues; implement repair solutions.
- Prepare quotes and sales orders for spare parts and consumables.
- Complete detailed service reports and documentation of all work performed.
- Communicate clearly with customers regarding findings, service performed, and proactive recommendations to improve up-time.
- Build and maintain strong customer relationships to ensure satisfaction and repeat business.
- Travel domestically and internationally for training, installation, and service assignments.
- Assist in other service-related duties as needed.
Required Education & Experience
- High school diploma/GED or equivalent experience.
- 5 years of experience as a Service Technician or similar role.
- Strong mechanical skills, including conveyor repairs, leveling, and replacement of wear items (bearings, chains, sprockets, etc.).
- Strong electrical skills, including troubleshooting low-voltage systems, electrical panels, and 480V power.
- Proficiency with pneumatic systems.
- Ability to read and interpret mechanical and electrical drawings.
- Familiarity with ABB and Fanuc robotic systems.
- Skilled in the use of hand and power tools, multi-meters, and diagnostic equipment.
- Flexible availability to adapt to changing schedules.
- Excellent communication, organizational, interpersonal, and diagnostic skills.
- Ability to work independently with minimal supervision.
- Willingness to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel in the U.S.
- Valid U.S. driver?s license with a clean driving record and reliable transportation.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
